Emergency Client Service Representative (CSR) – Evenings & Weekends

Lakefield Veterinary Group • Gig Harbor, WA

9h • Onsite

About The Position

Puget Sound Veterinary Specialists & Emergency (PSVSE) is seeking an experienced Emergency Client Service Representative (CSR) to join their 24/7 emergency team. This role is ideal for someone who thrives in a fast-paced, high-emotion environment, communicates with confidence and empathy, and can help guide clients through urgent situations with clarity and care. The mission of PSVSE is to deliver exceptional emergency and specialty veterinary care with compassion, innovation, and accountability. They are committed to gold standard medicine while fostering a culture of inclusion, collaboration, and continuous learning, growing together by asking questions, sharing knowledge, and supporting one another.

Requirements

• Minimum of 1 year of veterinary client service or reception experience required
• Ability to remain calm, compassionate, and efficient in high-pressure situations
• Strong multitasking, problem-solving, and communication skills
• Confidence in handling emotional or sensitive client interactions
• A team-oriented mindset with a willingness to support and grow alongside others
• A commitment to our core values: Compassion, Inclusion, Accountability, Innovation, Gold Standard Patient Care

Nice To Haves

• Prior experience in an emergency or specialty setting strongly preferred

Responsibilities

• Answer and manage incoming emergency calls with urgency, professionalism, and empathy
• Provide a calm, compassionate experience for clients during stressful situations
• Obtain accurate patient histories and communicate effectively with the medical team
• Triage calls appropriately and prioritize incoming cases based on urgency
• Check in emergency patients efficiently while maintaining a supportive and inclusive environment
• Support front desk workflow including documentation, payments, and record management
• Collaborate closely with ER doctors, technicians, and assistants to ensure seamless patient care
• Maintain a welcoming, organized, and professional reception area
• Take ownership of your role and contribute to a positive, accountable team culture

Benefits

• Health, Dental, and Vision Insurance
• 401(k) with employer match
• Employee Assistance Program (EAP)
• Continuing Education (CE) allowance
• Annual scrub allowance
• Paid Time Off (PTO)
• 6 Paid Holidays
• Personal pet discount

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees