Emergency Client Service Coordinator - Weekends
About The Position
Partner Veterinary is looking for an Emergency Client Service Coordinator to join their Richmond, VA team. Partner Veterinary Emergency & Specialty Center (PVESC) is a women-founded and led business focused on reimagining and transforming the veterinary profession. The company provides team members with the tools, resources, training, and administrative support to promote an engaging work culture. The Client Service Coordinator is the first point of contact for Partner Veterinary, communicating with patience and compassion to clients and the team. The role involves supporting and facilitating team and client communication and coordination, including updating team members, other services, and the referring community. Additional duties include accurately entering service charges and completing end-of-day financial tasks. The position works with unique and varied cases, with resources available to enable optimal patient outcomes. The company's mission is to provide the best workplace for veterinary talent so that they are the provider of choice for expert and compassionate emergency and specialty veterinary care in their communities.
Requirements
- Minimum 2 years’ ER/urgent/specialty care veterinary client service experience
- Understanding of veterinary workflows, procedures, and medical terminology
- Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients
- A curious and motivated energy
- Interest in collaborating with the teams across the Partner network
Responsibilities
- Communicate with patience and compassion to clients and team with an “I can help” approach
- Support and facilitate team and client communication and coordination
- Update team members, other services, and the referring community
- Accurately enter service charges in the processing database
- Complete end of day financial tasks
Benefits
- Paid wellness week off after 90 days of employment
- 3 weeks paid vacation, prorated your first year
- Shift differential for overnight and weekend shifts
- Annual uniform allowance
- Contribution to health insurance
- 401K
- Vision and Dental Coverage
- Short Term Disability Coverage
- Company Paid Life Insurance & Long-Term Disability
- Bring your pet to work during your shift
- Get role-specific training
- Clear and transparent career development paths
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
