Emergency Client Service Coordinator - Weekends
About The Position
Partner Veterinary is looking for an Emergency Client Service Coordinator to join our Richmond, VA team! Partner Veterinary Emergency & Specialty Center (PVESC) is a women founded and lead business. Be a part of reimagining and transforming the veterinary profession by joining our team at our Emergency and Specialty hospital in Richmond, VA! We provide our team members with the tools, resources, training, and administrative support to promote an engaging work culture. To set you up for success, We gift you a wellness week of PTO after 90 days of employment. This includes 30-40 hours of initial PTO dependent upon your schedule. Partner Veterinary recognizes the demand on veterinary professionals, and this wellness week allows you to rest and relax after you begin your new position with us. The Client Service Coordinator is the first face and voice of Partner Veterinary. The impact of this allows you to communicate with patience and compassion to clients and team with an “I can help” approach. The daily emphasis is on tasks that support and facilitate team and client communication and coordination. This includes updating team members, other services, and the referring community. Additional tasks include performing duties such as accurately entering service charges in the processing database and completing end of day financial tasks. You will work with unique and varied cases, and you have the resources to enable optimal patient outcomes. This is a weekend position, with Friday/Saturday/Sunday or Saturday/Sunday/Monday shifts.
Requirements
- Minimum 2 years’ ER/urgent/specialty care veterinary client service experience, preferred
- Understanding of veterinary workflows, procedures, and medical terminology
- Ability to quickly process, analyze, and react to unplanned and emergent medical situations without delay, so as to ensure the safety of team members and patients
- A curious and motivated energy
- Interest in collaborating with the teams across the Partner network
Responsibilities
- Updating team members, other services, and the referring community.
- Accurately entering service charges in the processing database.
- Completing end of day financial tasks.
Benefits
- Paid wellness week off after 90 days of employment
- 3 weeks paid vacation, prorated your first year
- Shift differential for overnight and weekend shifts
- Annual uniform allowance
- Contribution to health insurance
- 401K
- Vision and Dental Coverage
- Short Term Disability Coverage
- Company Paid Life Insurance & Long-Term Disability
- Bring your pet to work during your shift
- Get role-specific training
- Clear and transparent career development paths
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
