Emergency Assistance Navigator

The Just One Project • Las Vegas, NV

4d

About The Position

The Emergency Assistance Navigator is the first point of connection for community members seeking help. The role listens to and assesses immediate needs, then connects people with appropriate internal programs and external community resources, including food, housing, healthcare, benefits, and employment support. The navigator provides compassionate intake, helps with applications and essential paperwork, follows up to confirm referrals are effective, and offers crisis support when needed. The role also builds relationships with community partners, maintains accurate records, and represents The Just One Project at outreach events. The typical schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. Approximately six times per year, a scheduled Pop Up & Give event replaces the standard Friday schedule with a half day Friday and Saturday shift, or another supervisor-approved adjusted day.

Requirements

• Associate's degree in Social Work, Human Services, or a related field, or equivalent experience.
• At least 3 years of experience in nonprofit, human services, or a customer-facing role providing emergency supportive services.
• Fluency in English and Spanish.
• Valid, unrestricted Nevada driver's license and reliable local travel between sites and partner locations.
• Ability to obtain a Nevada Food Handler Safety Training Card within 30 days of hire.
• Client-centered, trauma-informed approach and genuine care for people from all walks of life.
• Comfort working in a busy, fast-moving, high-traffic environment.
• Commitment to The Just One Project's mission and core values of Respect, Integrity, Innovation, and Compassion.

Nice To Haves

• Bachelor's degree preferred.

Responsibilities

• Welcome walk-in, phone, and referred community members as the first point of contact.
• Conduct brief, compassionate intake conversations to understand immediate needs.
• Connect community members with appropriate internal programs and trusted external partners.
• Assist with applications for benefits, identification, and other essential paperwork.
• Follow up to confirm connections worked and identify additional needs.
• Build strong relationships with community partners to make referrals fast and reliable.
• Provide crisis support and connect people to emergency services when needed.
• Represent The Just One Project at community events and outreach, including six Saturday Pop Up & Give events per year.
• Maintain accurate, timely records of every connection made.

Benefits

• Health coverage
• Dental coverage
• Vision coverage
• Additional insurance options, including Life Insurance, AD&D, Critical Illness, Accident Insurance, Short and Long Term Disability, and Pet Insurance
• 401(k) retirement plan with 3% employer match
• Paid time off accrued from start date
• Two floating holidays
• Birthday pay
• Bereavement pay
• Eight weeks of paid parental leave
• Over six weeks of paid holiday time off per year

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree