Emergency Assistance Case Worker @ Prospect Corp

The Salvation Army USA Central Territory•Kansas City, MO

15h•Onsite

About The Position

Duties involve interviewing clients to identify problems, determining assistance needed, giving direct assistance or referring them to the appropriate agency. Responsibilities require considerable contact with the general public and other agencies.

Requirements

High school diploma, GED or equivalent
Ability to maintain appropriate confidentiality, including HIPPA standards
Sound judgment, problem solving and conflict resolution skills
Convey a pleasant and helpful attitude through attitude, speech and conduct
Ability to work positively with diverse populations, and be a team player
Ability to use Microsoft Office software
Ability to multitask and be highly organized to manage priorities and deadlines
Ability to work extended hours when necessary, especially during Christmas season
Must possess a valid driver's license from the state in which you reside.
Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.

Nice To Haves

Associate Degree, particularly in Human Services preferred
Experience working with low socio-economic and minority population preferred
Bilingual in English and Spanish is beneficial

Responsibilities

Schedule, interview and evaluate needs of individuals and families
Determine level of assistance needed. Develop client assistance plan
Provide assistance in accordance with established schedules and guidelines, checking eligibility with MAACA database
Provide emergency assistance outreach to community’s unhoused population
Maintain an accounting of all funds received and distributed from the emergency assistance account via spreadsheets, back up documentation, and input into MAAC Link
Learn about community agencies providing aid, maintain referral list, provide referrals to appropriate agencies and services when further assistance is needed, with attention given to the immediate needs of the unhoused including, but not limited to, shelter, housing, non-facility based care and other critical services
Be knowledgeable of current policies and regulations governing eligibility for clients
Create and update client files and MAAC database files by recording each contact made with clients
Submit service records to Corps Officer as directed
Maintain social services procedures and fund balances in MAAC
Write and maintain confidential client case notes, documenting requests, findings and services rendered
Enter pertinent information into the community emergency assistance databank
Maintain and administer emergency food pantry assistance
Maintain all necessary statistics and data. Compile records and prepare reports as assigned
Establish and cultivate professional community agency relationships and participate in agency meetings as assigned
Provide quality customer service. Be knowledgeable and conversant of social services available in metro area and be able to interpret program regulations in clear, accurate and friendly manner to clients
Oversee distribution of resources as needed
Support the Corps seasonal programs including, but not limited to, Christmas toy and food distribution and Kettles
Other duties as assigned