Email & Communications Specialist

Revelation Pharma LLC•Kennesaw, GA

2d•$65,000 - $75,000

About The Position

Revelation Pharma operates a multi-pharmacy, multi-brand marketing ecosystem spanning patient audiences, providers, the pharmacy industry, and local communities. As we scale, consistent and timely communication across every channel is a competitive advantage — and this role is the engine behind it. The Email & Communications Specialist sits within Marketing Operations (Shared Services) and serves as the central hub for all email and text communications across every workstream: Patient Marketing, Provider Lifecycle, Marketing Operations, Sales, and Operations. This is not a siloed execution role. You will work directly with stakeholders across the business — including Sales and Pharmacy Operations — to align communication timing, message consistency, and automation performance with real business outcomes. You will own the review and approval process end-to-end: setting deadlines, chasing down stakeholders, and holding the line so sends go out on time and on-brand. If you thrive in organized chaos, enjoy being the person everyone depends on to make communications actually happen, and love the craft of a well-timed, well-built email or text sequence, this role was built for you.

Requirements

2–5 years of hands-on experience managing email and/or SMS communication platforms (HubSpot, Klaviyo, Mailchimp, Salesforce Marketing Cloud, or similar)
Demonstrated experience building and optimizing automated email and text workflows — not just executing manual sends
Proven ability to manage multi-stakeholder review processes and hold people to deadlines without losing relationships
Comfort working cross-functionally with Sales, Operations, and clinical teams — not just Marketing
Highly organized with the ability to manage many concurrent campaigns across multiple audiences and brands
Strong attention to detail: brand consistency, compliance standards, and QA are non-negotiable for you
Proficiency in Canva or comparable design tools
A proactive, direct communicator who brings structure and clarity — not chaos — to complex workflows
Comfortable operating in a fast-scaling environment where the playbook is still being written

Nice To Haves

Experience with review aggregation platforms (Birdeye or similar) is a plus

Responsibilities

Maintain a master communications calendar that provides full visibility across all workstreams and surfaces conflicts, dependencies, and gaps before they become problems.
Set content deadlines and approval windows for every campaign and send.
Proactively route drafts to the right reviewers (Marketing, Clinical, Regulatory, Sales, Ops) and track status in real time.
Follow up consistently and assertively with stakeholders who are behind — this role requires comfort holding people accountable across all levels of the organization.
Escalate bottlenecks quickly to the Marketing Operations Lead when timelines are at risk.
Maintain documentation of approvals, version history, and compliance sign-offs for every send.
Build, QA, and deploy email and SMS/text campaigns across the network (pharmacy-level and corporate).
Manage campaign calendars and coordinate send schedules to avoid audience fatigue or message conflict.
Guarantee brand voice, visual standards, and CAN-SPAM/HIPAA compliance on every send.
Build and maintain email templates and shared asset libraries in HubSpot and Canva.
Create lightweight visual assets to support campaign needs.
Own the provider email program end-to-end: plan and execute product launches, quarterly and seasonal promotions, and ongoing provider communications in close coordination with the Provider Lifecycle lead.
Own and optimize triggered email and SMS sequences across patient, provider, and operational workflows.
Audit existing automations regularly for deliverability, engagement decay, and logic gaps.
Partner with Marketing Ops and Sales to design and build new automation workflows that support lead nurturing, patient retention, and provider engagement.
Identify opportunities to reduce manual sends through smart automation and bring recommendations to the Marketing Operations Lead.
Collaborate with the CRM and Data & Analytics teams to ensure segmentation and trigger logic reflects real-time data.
Maintain and manage HubSpot contact lists, segmentation logic, and communication suppression rules.
Apply and enforce brand guardrails and compliance standards across all channels.
Maintain CAN-SPAM and HIPAA compliance; coordinate with Clinical or Regulatory as needed.
Monitor list health: deliverability rates, bounce management, unsubscribe trends.
Manage consistent patient communication programs via email and text, including refill reminders and adherence campaigns.
Monitor patient reviews and route negative feedback to the appropriate pharmacy leadership.
Deliver monthly reports on refill trends, review performance, and engagement metrics.
Pull and analyze monthly email and SMS performance metrics (open rate, CTR, deliverability, conversions, unsubscribes).
Track list growth, automation performance, and highest-performing campaigns across workstreams.
Synthesize insights and surface recommendations to the Marketing Operations Lead.
Integrate reporting into master Marketing Ops dashboards.