Email and SMS Marketing - Sports Sales Coordinator

Community Sports Partners

5d•$1,300 - $2,000•Remote

About The Position

Community Sports Partners operates sports and recreation businesses and is seeking an individual who can combine strong email and SMS marketing skills with sales follow-through and organized day-to-day coordination. The role involves connecting marketing campaigns that generate interest, sales conversations that convert interest into bookings, and smooth pickup game operations that encourage repeat business. The successful candidate will be responsible for selling available sports facility time and permit-backed bookings, supporting pickup-game operations remotely, and building email and SMS campaigns to boost participation and customer loyalty.

Requirements

Practical experience building email campaigns and automations.
Hands-on SMS marketing experience.
Strong written and spoken English for North American customer conversations.
Confidence in following up with leads, explaining offers, and closing bookings.
Strong attention to detail regarding schedules, prices, customer records, and deadlines.
Experience with a CRM and an email/SMS platform (e.g., Klaviyo, ActiveCampaign, HubSpot, Mailchimp, or comparable tools).
Comfort using spreadsheets and reports to analyze conversion, bookings, and campaign performance.
Dependable communication skills and a willingness to own issues until resolution.
Availability to work evenings and weekends in Toronto/Eastern time.
Enjoyment of both campaign execution and customer follow-through.

Nice To Haves

Experience in sports, venue bookings, inside sales, event coordination, customer service, or e-commerce retention.

Responsibilities

Plan, write, build, and send email and SMS campaigns promoting facility time, pickup games, registration opportunities, and relevant offers.
Create customer segments based on location, sport, interest, booking history, and engagement.
Develop and enhance welcome messages, lead follow-up sequences, incomplete booking recovery, reminders, repeat booking flows, and win-back campaigns.
Write clear English copy with specific offers and calls to action, adapting brand assets for mobile-friendly emails.
Verify audiences, dates, time zones, prices, links, personalization, and suppression rules before campaign launches.
Monitor delivery issues, bounces, complaints, and opt-outs, maintaining consent records and list health.
Test messaging, timing, offers, and customer journeys, reporting on qualified inquiries, paid bookings, repeat participation, and revenue alongside engagement metrics.
Maintain an accurate overview of available sports facilities, including dates, time slots, capacity, and pricing.
Respond to inquiries from teams, coaches, leagues, organizers, and other customers seeking sports space.
Understand customer needs, recommend suitable availability, prepare quotes, and manage the booking and payment process.
Maintain the sales pipeline, document customer commitments, and pursue renewals or repeat bookings.
Coordinate with the operations team regarding availability and exceptions.
Escalate pricing, terms, and conflicts beyond the scope of authority.
Create and maintain accurate game listings with location, start time, capacity, pricing, and player instructions.
Monitor registrations and fill levels, using targeted outreach to fill available spots.
Coordinate with local hosts and venue contacts to ensure games have necessary information and support.
Manage routine player questions and waitlists, and communicate approved changes promptly.
Identify low-enrollment games, host gaps, or venue problems early, and escalate cancellation, refund, or safety decisions.
Track attendance, feedback, and repeat participation to improve future games.