Email Account Manager

dentsu

4d•Remote

About The Position

The Account Manager will play a key role in maintaining client satisfaction by ensuring exceptional service and creating value for clients leveraging strong account management and interpersonal skills. Account Managers are in daily contact with clients as well as internal SME's. They are looked to as key resources on the client teams to ensure the quality of client deliverables from across various Merkle business units. The Account Manager is ultimately responsible for the day-to-day execution of our clients' marketing strategies. They are the "glue" who bring together all the disparate pieces to seamlessly deliver high quality work on budget and on time. They are the key point person for deliverables for both the internal Merkle team as well as with clients for tactical delivery or account status. By ensuring marketing and support activities are executed in a timely and efficient manner, the Account Manager directly impacts the success of our clients as well as Merkle.

Requirements

Bachelor's degree required
3-5 years of experience in client services/account management in an advertising agency, marketing company, or client-side marketing department
Working knowledge of Online and offline creative development and production
Working knowledge of Digital Marketing
Working knowledge of Multi-channel/Integrated Marketing
Campaign management of large, complex email initiatives
Operations Management, including leading status calls and traffic management of campaigns and resource capacity
Relationship/Client Management
Accountability, attention to detail, decisiveness, and strong work ethic
Ability to multi-task and work well in a fast-changing environment
Ability to think operationally and strategically; analyze issues, use sound judgment
Experience with marketing automation or customer engagement platforms.

Nice To Haves

Hands-on experience with Braze or Salesforce Marketing Cloud is a plus.

Responsibilities

Drive the day to day operations of email/SMS/mobile push services delivery.
Ensure email/SMS/mobile push services teams are organised and well positioned to deliver for our clients.
Engage directly with clients and other teams, with communication being a key aspect of the role.
Maintain client satisfaction by ensuring exceptional service and creating value for clients.
Serve as key resources on client teams to ensure the quality of client deliverables from across various Merkle business units.
Manage the day-to-day execution of clients' marketing strategies.
Act as the "glue" to bring together disparate pieces to seamlessly deliver high quality work on budget and on time.
Serve as the key point person for deliverables for both the internal Merkle team and clients for tactical delivery or account status.
Ensure marketing and support activities are executed in a timely and efficient manner.