Eligibility Technician 2 (PCN 068140M)

State of Alaska•Juneau, AK

2d•Onsite

About The Position

This Individual Position is Exempt from the Hiring Freeze. Qualified Applicants are Encouraged To Apply. Welcome to the Department of Health. We’d be delighted to have you join our team. If you envision yourself in this role and are ready to start an exciting career with us, apply today. This Position Is Open To Alaskan Residents Only. Please check out the residency definition to determine if you qualify. We invite you to watch our "Welcome to DPA" video here: https://vimeo.com/1023052645?share=copy What you will be doing: In this position, you will be part of the statewide Public Assistance Eligibility Team. Together, we will help Alaskan families, elders, and those in need reach higher levels of independence and self-sufficiency. Eligibility Technicians assist the public by connecting them to a variety of public assistance programs and services our agency provides. Our organization, mission, and culture: The Division of Public Assistance is committed to promoting self-sufficiency and providing basic living expenses to Alaskans in need. At the Division of Public Assistance, we work for the common good of, and earn the respect of, the clients, families, and communities we serve. We honor cultural, geographic, and economic diversity and seek community involvement in our decisions and service delivery. The benefits of joining our team: The Division of Public Assistance is devoted to developing and sustaining a quality workforce by providing staff training and encouraging career advancement within the agency. You will have the opportunity to develop skills and build knowledge and competencies to assist you in your future career goals. We believe in your career growth and advancement opportunites. We provide a competitive benefit package, flexible work schedules, and job stability.

Requirements

One year of entry level experience as an Eligibility Technician 1 with the State of Alaska; OR One year performing similar work that developed knowledge and skills in applying program requirements and working with client customers in stressful situations.
Knowledge of federal and/or state government or public assistance benefit regulations, policies, and procedures.
Ability to perform computations such as addition, subtraction, multiplication, and division correctly.
Ability to solve practical problems by choosing appropriately from a variety of mathematical techniques such as formulas and percentages.
Ability to show understanding, friendliness, courtesy, tact, empathy, concern, and politeness to others.
Ability to develop and maintain effective relationships with others.
Ability to deal effectively with individuals who are possibly difficult, hostile, or distressed.
Ability to relate well to people from varied backgrounds and different situations.
Ability to be sensitive to cultural diversity, race, gender, disabilities, and other individual differences.
Ability to use computers, software applications, databases, and automated systems to accomplish work.
Ability to be thorough when performing work and conscientious about attending to detail.
Post-secondary education in such fields as sociology, social work, psychology, counseling, human services, vocational rehabilitation, developmental disabilities, behavioral sciences, business, public administration, or accounting may substitute for the required experience (undergraduate credits: 2.67 semester/4 quarter hours = 1 month).

Nice To Haves

Some or all of the following position-specific competencies: Eligibility Determinations, Arithmetic/Mathematical Reasoning, Interpersonal Skills, Computer Skills, Attention to Detail.

Responsibilities

Assist the public by connecting them to a variety of public assistance programs and services our agency provides.
Work as part of the statewide Public Assistance Eligibility Team to help Alaskan families, elders, and those in need reach higher levels of independence and self-sufficiency.
Evaluate financial, personal, medical, and household information to determine program eligibility, authorize benefits, and maintain case records within mandatory timeframes.