Eligibility Supervisor

County of Orange • Orange County, CA

1d • Onsite

About The Position

The County of Orange, Social Services Agency is composed of four business divisions: Assistance Programs; Children and Family Services; Family Self-Sufficiency & Adult Services and Administrative Services; and over 4,300 dedicated employees, providing human services to an average of one in three Orange County residents. Our mission is to deliver quality services that are accessible and responsive to the community, encourage personal responsibility, strengthen individuals, preserve families, and protect vulnerable adults and children. Eligibility Supervisors (ES) are responsible for planning, organizing, and supervising the work of staff who determine initial and/or continuing eligibility for one or more benefit assistance programs which include but are not limited to: Medi-Cal, CalFresh (formerly Food Stamps), CalWORKs, Foster Care, and /or General Relief. The ES also performs specialized job functions such as Computer Support Liaison, Eligibility Systems Liaison, and other duties as assigned.

Requirements

• Possess thorough knowledge of Social Services programs
• Read, understand, interpret and apply Federal/State/County policies and procedures
• Prepare accurate reports, statistics, records and correspondence
• Analyze and research assigned projects
• Proficient in MS Office Suite, including Word, Excel, and Outlook
• Has working knowledge of principles and techniques of effective supervision
• Brings accountability to team of staff
• Motivates and creates supportive working environment
• Delegates and manages staff workload
• Sets performance standards, evaluates staff work performance, and provides timely feedback
• Guides and directs staff to enhance team participation and work development
• Maintains confidentiality of all information and documentation
• Works with major systems such as MEDS, OnBase, and Workload Management System.
• Manages and resolves disagreements to minimize negative impact within the team
• Possesses ability to handle conflict to improve team’s productivity
• Operates effectively in a demanding environment
• Adapts to changes according to the evolving needs of the populations served and in accordance with Federal, State and County policy and operations
• Defines problems, analyzes data, and recommends alternatives for problem resolution
• Composes clear, concise, and comprehensive reports and other written documents
• Motivates and engages staff through effective communication
• Demonstrates effective oral and written communication in working with individuals, families, groups, organizations, communities, and colleagues
• Listens effectively and presents ideas and complex materials clearly, concisely, and logically
• Encourages open and productive communication
• Composes performance evaluations to accurately capture employee’s performance for his/her evaluation period
• Prepares and delivers oral presentations and written communications regarding program/policy updates, operations, productivity, performance, and special initiatives to staff, management, and stakeholders
• Demonstrates effective public speaking and presentation skills by communicating information clearly and confidently to groups of varying sizes
• Establishes and maintains good working relationships with peers, colleagues, supervisors, managers, other County agencies, vendors, community partners and the public
• Interacts professionally, respectfully, and responsibly with clients and families, County employees, partner agencies, and the community
• Effectively employs cultural diversity competence when communicating with internal and external customers

Responsibilities

• Plan, assign and supervise the work of Eligibility Technicians responsible for making eligibility determinations and issuing appropriate Federal/State/County benefits.
• Monitor and evaluate the work performance of subordinate staff, prepare performance evaluations; identify and assist in resolving performance deficiencies; and recommend disciplinary action, when appropriate.
• Prepare accurate reports, statistics, records and correspondence; participate in studies or research projects as assigned.
• Assist staff in identifying client problems, which require mandated social services or referral to other resources.
• Research and resolve client complaints and/or case inconsistencies.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed