Eligibility Supervisor

myPlace Health•Los Angeles, CA

1d•Onsite

About The Position

myPlace Health is built around a simple but powerful belief: older adults deserve the support they need to live safely, independently, and with dignity in their own communities. As a PACE (Program of All Inclusive Care for the Elderly) organization backed by SCAN Group, myPlace Health brings together customized medical care, social activities, and daily support for participants and their families – all under one roof. Our centers are more than healthcare facilities. They are vibrant community hubs where participants are known by name, valued, and supported as whole people. Behind that experience is a dedicated, interdisciplinary team working together to coordinate care, remove barriers, and improve quality of life for some of the most medically and socially complex populations. For employees, myPlace Health offers the opportunity to do deeply meaningful work in a highly collaborative setting. Team members are encouraged to contribute innovative ideas, and grow alongside a mission that prioritizes compassion, respect, and impact. The result is a culture where people feel connected—to their colleagues, their participants, and the communities they serve. At myPlace Health, work is more than a job. It’s a shared commitment to honoring what matters most. The Eligibility Supervisor reports directly to the Director of Health Plan Operations and is responsible for leading the daily operations of the Eligibility team, ensuring accurate, timely, and compliant processing of Medicare, Medi-Cal, and PACE eligibility, enrollment, disenrollment, and maintenance activities. This role oversees Eligibility Analysts while serving as the operational liaison between internal departments, external agencies, and regulatory partners. The Supervisor ensures compliance with CMS, DHCS, and myPlace Health policies while driving operational excellence, issue resolution, reporting, and continuous process improvement.

Requirements

Minimum of five years of experience in Medicare, Medi-Cal, Medicaid, managed care, PACE, or health plan eligibility operations.
Minimum of two years of experience leading or supervising eligibility, enrollment, or health plan operations staff.
Strong knowledge of Medicare, Medi-Cal, and PACE enrollment and eligibility regulations, including CMS and DHCS requirements.
Experience with MARx, CMS enrollment processes, retroactive eligibility, and enrollment reconciliation.
Demonstrated ability to manage competing priorities, resolve complex eligibility issues, and improve operational workflows.
Strong written and verbal communication skills.
Ability to collaborate effectively across departments, external agencies, and regulatory partners.
Bachelor’s degree in Business Administration, Healthcare Administration, Public Health, or a related field; an equivalent combination of education and experience may be considered.
Proof of Tuberculosis screening upon hire or providing proof of a negative screening within the last year.

Nice To Haves

2-3 years of related experience
0-1 years of leadership experience
Experience working in a PACE organization or Medicare Advantage plan.
Experience with Athena, QuickCap, VisibilEDI, and eligibility file integrations.
Experience with CMS Retroactive Processing Center requests, Medicare Part D enrollment operations, PDE, and RAPS issue resolution.
Experience developing operational dashboards and reports using Excel, Power BI, or similar reporting tools.
Experience supporting audits, corrective action plans, and regulatory compliance initiatives.

Responsibilities

Supervise the daily operations of the Eligibility department, ensuring Medicare, Medi-Cal, and PACE eligibility, enrollment, disenrollment, retroactive eligibility, and maintenance activities are completed accurately, timely, and in compliance with regulatory requirements
Provide direction, coaching, development, and accountability for Eligibility staff; establish performance expectations and monitor productivity, quality, service levels, and operational outcomes.
Ensure compliance with CMS, DHCS, HIPAA, and organizational requirements related to eligibility, enrollment, participant records, confidentiality, and regulatory reporting.
Oversee Medicare eligibility and enrollment activities, including MARx transactions, enrollment reconciliation, Enrollment Validation audits, Retroactive Processing Center requests, Medicare Age-In activities, and related issue resolution.
Oversee Medi-Cal eligibility verification, annual redeterminations, retroactive eligibility, and coordination with county eligibility offices, social workers, participants, and other external partners.
Monitor eligibility work queues, review eligibility files and enrollment transactions, resolve escalated eligibility discrepancies, and coordinate corrective actions to maintain accurate participant records.
Collaborate with Enrollment, Clinical Operations, Finance, Claims, Provider Operations, Compliance, Social Security, county agencies, and regulatory partners to support timely enrollment and resolve eligibility-related issues.
Develop and maintain eligibility tracking tools, dashboards, and operational reports; analyze performance data, identify trends and root causes, and communicate findings to appropriate stakeholders.
Develop and maintain eligibility policies, procedures, workflows, job aids, and training materials; implement process improvements that increase efficiency, accuracy, compliance, and participant satisfaction.
Lead departmental preparation for internal and external audits by gathering documentation, researching eligibility records, responding to findings, and implementing or monitoring corrective actions.
Actively support the achievement of myPlace's Vision and Goals.
All other duties as assigned.