Eligibility Specialist Supervisor

Family and Children Services, Division of•McDonough, GA

3d•Hybrid

About The Position

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. DFCS/Office of Family Independence (OFI) is seeking candidates for the position of Eligibility Specialist Supervisor. This position reports to an Eligibility Services Administrator (OFI Administrator). This position reports to an Economic Support Consultant Supervisor (OFI Administrator) for Henry County, McDonough, GA . Provide direct supervision and plans work of a team/unit of Eligibility Specialist determining eligibility of program as result of interviews and documentation for benefits and agency resources. Assists in the development of uniform policy interpretations, securing services and timely benefits, and evaluating quality. Maintains a system of management to monitor quality, quantity, and timeliness of benefits.

Requirements

High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.
High school diploma/GED and four (4) years of job-related customer contact/interaction experience, and one (1) year in a lead worker, team lead, or supervisory role; or one (1) year of experience at the lower level Eligibility Specialist 3 (SST072) or position equivalent.

Nice To Haves

Two (2) years of experience as an Eligibility Specialist 2 and/ OR 3 with GA DFCS.
Trained AND worked in two (2) OR three (3) OFI programs.
Must be Gateway Eligibility System trained.

Responsibilities

Provides direct supervision and support to the assigned team of Eligibility Specialists.
Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved.
Ensures agency compliance with policies, appropriate documentation, and reporting requirements.
Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
Assess assigned staff performance and provide ongoing development and training.
Interviews, hires, directs, trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate.
Leads and administers a comprehensive system of customer support and public assistance.
Performs other professional responsibilities as assigned.