Supervisor, Patient Eligibility

Savista • Baltimore, MD

1d • $26 - $30 • Onsite

About The Position

As Supervisor of Patient Eligibility, you will lead a team responsible for delivering accurate, timely eligibility services that are essential to revenue cycle performance while balancing your own patient screening and follow-up responsibilities. This role requires a balance of leadership and problem-solving skills, as you identify gaps, and independently drive solutions that improve workflow efficiency, team performance, and service delivery. Partnering closely with senior leadership, you will have the autonomy to take initiative, navigate ambiguity, and implement changes that create measurable impact. You will serve as a key escalation point for complex issues, while coaching and developing your team to operate with greater consistency and accountability. With regular onsite engagement across facilities, you will build strong relationships with hospital leaders and frontline teams, positioning yourself as a trusted partner and change leader.

Requirements

• Bachelor’s Degree in healthcare administration, business, other related field or a combination of education and/or equivalent experience.
• Proficiency in English and Spanish preferred
• At least 5 years of experience in healthcare eligibility, financial counseling, or case management roles.
• At least 2 years in people management overseeing team sizes of 5-10 people.
• Familiarity with state and federal assistance programs such as Texas Medicaid, Medicare, and Social Security Disability.
• Proven ability to lead and motivate teams, fostering a culture of collaboration and accountability.
• Excellent problem-solving skills, with ability to de-escalate and/or resolve complex patient or operational issues.
• Strong organizational skills with the ability to handle multiple priorities and maintain accuracy and attention to detail.
• Excellent verbal and written communication skills, with the ability to explain complex information clearly and empathetically.
• Ability to identify solutions to financial challenges, leveraging program knowledge to benefit patients.
• Capability to work in a fast-paced environment with changing priorities and patient needs.
• Demonstrate genuine care for patients’ needs and concerns, building trust and rapport.
• Work effectively with colleagues, client staff, and external agencies to achieve shared goals.
• Ensure all documentation is accurate, complete, and submitted on time.
• Reliable transportation, a valid driver’s license, and ability to travel within assigned service area.

Nice To Haves

• Proficiency in English and Spanish

Responsibilities

• Serve as the primary operational leader for two major clients in the Reno, NV. region, managing $600k+ annually in revenue.
• Own day-to-day client relationships, ensuring service level agreements (SLAs), quality standards, and performance expectations are met.
• Prepare, review, and present weekly client meetings and provide operational input on monthly and quarterly results.
• Proactively identify service risks, barriers, and performance gaps with internal workflows and provide feedback to senior leadership.
• Act as an escalation point for complex cases, working with internal and external stakeholders to resolve issues promptly.
• Partner with hospital leadership, government agencies, and other departments to ensure seamless processes and patient care.
• Travel regularly to assigned facilities, ensuring timely and efficient support across multiple locations within the service area.
• Complete special projects, as assigned.
• Maintain an individual contributor caseload, conducting patient screenings in-person, including bedside visits, to assess patients for financial assistance eligibility.
• Facilitate the application process for programs such as Medicaid, Medicare, Disability, county and hospital charity care, ensuring timely submission of accurate documentation and follow-up to fully resolve the account(s).
• Manage workload distribution across the team, aligning capacity with demand to drive efficiency, productivity, and service level performance.
• Oversee workflow execution, productivity, and quality assurance processes to ensure timely and accurate processing of eligibility accounts.
• Use multiple systems and databases to gather, track, and report on patient data.
• Enforce policies and procedures to align with regulatory, compliance, and client requirements.
• Monitor compliance with HIPAA, Medicaid, Charity Care, Disability, and other regulatory guidelines.
• Accountable for individual facility level and regional market financial performance, including revenue, expense management, and margin optimization.
• Develop, lead and mentor an eligibility team as a subject matter expert, ensuring alignment with organizational goals, operational standards, and performance expectations.
• Monitor team performance and quality metrics, ensuring adherence to KPI standards through audit review, remedial coaching, corrective actions or performance improvement plans.
• Oversee hiring, onboarding, performance management, coaching, corrective actions, and terminations in partnership with HR.
• Manage scheduling, overtime oversight, travel expenditures and resource allocation to ensure productivity and coverage standards are achieved.
• Ensure colleagues receive appropriate training, tools, and development opportunities to perform effectively.
• Deliver shadowing and training as appropriate, ensuring colleagues are equipped with knowledge and skills needed to succeed in their roles.

Benefits

• medical, dental, vision, HSA and FSA accounts, short-term and long-term disability insurance, accident insurance, hospital indemnity insurance, critical illness insurance, life insurance, supplemental insurance, spouse and dependent life insurance, pet insurance, and legal insurance
• 401(k) with company match, company HSA contributions, and access to certified financial planners
• 17 days PTO for full-time colleagues with increases based on tenure, 9 paid holidays and 40 hours of paid volunteer time each year through our Heart & Soul program
• premium LinkedIn Learning access and our SOAR development program
• free Calm Premium subscription for meditation, stress relief, and sleep support as well as access to our Colleague Assistance Program (EAP) that provides access to licensed professional counselors and work/life resources
• Perk Spot, discounted cell‑phone plans through Previ, and home/auto insurance discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level