Supervisor - Eligibility & Enrollment

firstsourc•Royal Oak, MI

4d•Hybrid

About The Position

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry. At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives. This position is responsible for assisting the Department Manager in overseeing the employees who are either on-site in a hospital or within an office. This individual will assist the Department Manager with other duties such as evaluating the progress of the staff, maintaining employee records, quality assurance, etc.

Requirements

High school diploma or equivalent required
Experience with Medicaid processes is required
Ability to effectively work and communicate with coworkers, staff and clients
Ability to always present oneself in a professional and courteous manner
Working knowledge of Personal Computers
Demonstrate initiative and creativity in fulfilling job responsibilities
Excellent written and verbal communication skills
Ability to prioritize multiple tasks in a busy work environment
Must demonstrate strong leadership abilities
Ability to work a flexible work schedule, with occasional weekends and evenings for any work-related driving
Ability to download 2-factor authentication application(s) on personal device, in accordance with company and/or client requirements
Ability to pass a pre-employment background investigation based on client requirements, including but not limited to, criminal history, motor vehicle report, work authorization verification, and medical screenings. The medical screenings may include one or more of the following: drug test, bloodwork for TB and titers, nicotine testing, physical exam, color-blind testing, vaccines such as Hepatitis B and C, MMR, Varicella, Tdap, Influenza and Covid-19.

Nice To Haves

Bachelor's Degree Preferred or equivalent combination of education and work experience required
Eligibility Supervisor experience is helpful

Responsibilities

Lead, supervise and develop departmental teams.
Oversee and direct the daily activities of the staff.
Coordinate account inventories and report daily/weekly to the Department Manager.
Prepare and conduct staff training.
Maintain time and attendance records for staff.
Problem solve operational issue.
Conduct performance reviews.
Assist with hiring.
Delegation and inspection of workflows.
Uphold a strong commitment to business ethics, including confidentiality and data privacy.
Maintain consistent performance to achieve predefined performance metrics.
Strictly adhere to compliance regulations and security policies.
Ensure compliance with all federal, state and local laws.
Coordinate and/or assume responsibilities for employees during absenteeism, heavy workloads, etc.
Coordinate overtime with the Department Manager to accommodate workloads
Meet goals and objectives as assigned by management.
Report and document employee disciplinary problems to the Department Manager.
Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
Maintain awareness of and actively participate in the Corporate Compliance Program.
Assist with other projects as assigned by management.