Eligibility Specialist Supervisor

Family and Children Services, Division of • McDonough, GA

10d • Onsite

About The Position

Stronger Families for a Stronger Georgia. The Georgia Department of Human Services (DHS) is a dynamic state agency responsible for delivering a wide range of services to Georgia's most vulnerable populations. Our mission is to strengthen Georgia by providing individuals and families access to services that promote self-sufficiency, independence, and protect Georgia's vulnerable children and adults. Start your career in public service. The DHS’ Division of Family & Children Services (DFCS) / Office of Family Independence (OFI) is seeking candidates to fill several positions as an Eligibility Specialist Supervisor. This position reports to an Eligibility Services Administrator (OFI Administrator) . This position will be located in McDonough/Henry County .

Requirements

• High school diploma or GED AND (1) one year of related experience which involved customer contact/interaction.
• High school diploma/GED and four (4) years of job-related customer contact/interaction experience, and one (1) year in a lead worker, team lead, or supervisory role; or one (1) year of experience at the lower level Eligibility Specialist 3 (SST072) or position equivalent.

Nice To Haves

• Two (2) years of experience as an Eligibility Specialist 2 and/or 3 with GA DFCS.
• Trained AND worked in two (2) OR three (3) OFI programs.
• Must be Gateway Eligibility System trained.

Responsibilities

• Provides direct supervision and support to the assigned team of Eligibility Specialists.
• Analyzes and assesses the effectiveness of services provided to customers in addition to assigned programmatic responsibilities to ensure the identified outcome measures are achieved .
• Ensures agency compliance with policies, appropriate documentation , and reporting requirements.
• Develops and encourages a cooperative team-oriented environment within units(s) and with other agencies and providers.
• Assess assigned staff performance and provide ongoing development and training.
• Interviews, hires, directs, trains. and evaluates employees job performance; recommends employee disciplinary and discharge actions as appropriate .
• Leads and administers a comprehensive system of customer support and public assistance .
• Performs other professional responsibilities as assigned.

Benefits

• unique training opportunities
• employee retirement plan: 401(k) plan and 457 plan
• 13 paid holidays
• vacation & sick leave
• medical, dental, vision
• long/short-term care
• life insurance
• employee discount programs
• telework opportunities depending upon the position(s)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED