ELIGIBILITY SUPERVISOR - SES - 60052543

State of Florida • Quincy, FL

4d • Onsite

About The Position

This position will be located at the Quincy, FL Service Center. This is professional work supervising Economic Self-Sufficiency Specialists. The primary duty of this position is to communicate with, motivate, train and evaluate employees' performance; plan and direct their work; and to lead their team in such a manner that it enhances customer service and the goals of the agency. Applicants should have excellent people and computer skills.

Requirements

• Two years or more of Paraprofessional experience in a position where the major responsibility was determining eligibility, conducting interviews, providing counseling, recruiting, billing, or collecting accounts, checking credit, processing insurance policies or claims or providing customer service.
• OR have an Associate’s degree.
• OR 60 semester or 90 quarter hours of college can substitute for the experience
• Minimum of two years of processing experience in the ESS program as an Economic Self-Sufficiency Specialist I or an Economic Self-Sufficiency Specialist II (Eligibility Specialist I or Eligibility Specialist II.)
• Must be willing to travel.
• Knowledge of policies and procedures for all ACCESS programs.
• Knowledge of interviewing techniques.
• Knowledge of methods of compiling, organizing and analyzing data.
• Knowledge of applicable mainframe systems and software applications.
• Skill in operating a personal computer.
• Ability to supervise people.
• Ability to coordinate the operations and activities of a unit.
• Ability to interpret and apply complex information concerning policies and procedures related to ACCESS programs.
• Ability to develop and deliver public presentations.
• Ability to investigate complaints.
• Ability to meet and deal with the public in a variety of situations.

Nice To Haves

• Applicants who are bi-lingual are desired.

Responsibilities

• Communicate with, motivate, train and evaluate employees' performance
• Plan and direct their work
• Lead their team in such a manner that it enhances customer service and the goals of the agency

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree