Eligibility Specialist

US: Tryfacta•Orlando, FL

1d•Onsite

About The Position

Tryfacta is seeking an Eligibility Specialist for our client in Orlando, FL 32801. This is a temporary contract assignment. Under general supervision, performs various administrative and clerical tasks to screen initial applicants and existing tenants to determine eligibility for HCV program housing in accordance with pre-defined regulations and requirements.

Requirements

Requires a 4-year Bachelor's degree
3 to 4 years of previous experience and/or training involving general office, customer service, leasing, social services, caseload work experience, or personal computer operations, or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this job.
Need more than 3 years of experience in case management and Housing Choice Voucher/Section 8 Department
Possession and maintenance of a valid Florida driver's license.
Thorough knowledge of the methods, policies, and procedures of the Orlando Housing Authority as they pertain to the performance of duties of the Eligibility Specialist.
Thorough knowledge of the laws, ordinances, standards, and regulations pertaining to the specific duties and responsibilities of the position.
Thorough knowledge of the principles of service and public housing management.
Excellent administrative, organizational, clerical, and interpersonal skills.
Knowledge of modern office practices and equipment.
Knowledge of proper English usage, vocabulary, punctuation, and spelling; knowledge of basic mathematics.
Able to type accurately at a rate sufficient for the successful performance of assigned duties.
Knowledge of how to operate and maintain a variety of office equipment as necessary in the performance of daily activities.
Skilled in applying responsible attention to detail as necessary in preparing reports and correspondence.
Able to read and interpret various materials pertaining to the responsibilities of the job.
Able to take the initiative to complete the duties of the position without the need for direct supervision.
Able to use independent judgment in performing routine and non-routine tasks.
Able to plan, organize, and prioritize daily assignments and work activities.
Able to offer assistance to fellow employees as necessary.
Able to learn and utilize new skills and information to improve job performance and efficiency.
Able to effectively communicate with persons in confrontational situations.
Capable of working under stressful conditions as required.
Knowledge of how to react calmly and take quick precautions in emergency situations.
Knowledge of the occupational hazards and safety to maintain positive customer-focused relationships with co-workers, supervisors, agencies, the general public, and all other internal and external customers.
Knowledge of how to personally demonstrate appropriate customer service skills.
Maintains high standards of accuracy in exercising duties and responsibilities.
Exercises immediate remedial action to correct any quality deficiencies that occur in areas of responsibility.
Maintains high-quality communication and interaction with internal and external entities with whom the position interacts.
Performs described Essential Functions and related assignments efficiently and effectively in order to meet standards and expectations.
Produce a quantity of work that consistently meets established standards.
Tasks involve the ability to exert light physical effort in sedentary to light work, involving some lifting, carrying, pushing, and/or pulling of objects and materials of light weight (up to 10 pounds).
Tasks may involve extended periods of time at a keyboard or workstation.
Tasks may require some climbing and balancing, stooping, kneeling, crouching or crawling during field inspections.
Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.
Requires the ability to speak and/or signal people, including receiving assignments and/or directions from supervisors.
Requires the ability to read a variety of policy and procedure manuals, regulations, applications, etc.
Requires the ability to prepare required reports, correspondence, using all parts of speech, in proper format, punctuation, spelling, and grammar.
Requires the ability to speak with and before others with poise, voice control, and confidence.
Requires the ability to apply principles of rational systems to solve practical problems and deal with a variety of concrete variables in situations where limited standardization exists; to interpret a variety of instructions furnished in oral, written, diagrammatic, or schedule form.
Requires the ability to learn and understand relatively complex principles and techniques, to make independent judgments in the absence of supervision, and to acquire knowledge of topics related to primary occupation.
Must have the ability to comprehend and interpret received information and to understand and implement basic office machinery functions.
Requires the ability to record and deliver information, to explain procedures, and to follow verbal and written instructions.
Must be able to communicate effectively and efficiently with persons of a variety of educational and cultural backgrounds.
Requires the ability to perform addition, subtraction, multiplication, and division; the ability to calculate decimals and percentages; the ability to utilize principles of fractions; and the ability to interpret graphs.
Requires the ability to inspect items for proper length, width, and shape, and visually read various information.
Requires the ability to coordinate hands and eyes using office machinery.
Requires the ability to handle a variety of items, keyboards, office equipment, control knobs, and color; buttons, switches, catches, etc.
Must have minimal levels of eye/hand/foot coordination.
Requires the ability to differentiate colors and shades of color; requires the visual acuity to determine depth perception, peripheral vision, inspection for small parts, preparing and analyzing written or computer data, etc., receiving instructions.
Requires the ability to talk and hear: (talking: expressing or exchanging ideas by means of spoken words; hearing: perceiving the nature of sounds by ear).
Assumes responsibility for completing assigned work.
Completes assigned work within deadlines in accordance with directives, policy, standards, and prescribed procedures.
Maintains accountability for assigned responsibilities in the technical, human, and conceptual areas.
Attends and remains at work regularly and adheres to policies and procedures regarding absenteeism and tardiness.
Provides adequate notice to higher management with respect to vacation time and leave requests.
Maintains an enthusiastic, self-reliant, and self-starting approach to meet job responsibilities and accountabilities.
Strives to anticipate work to be accomplished and initiates proper and acceptable action for the completion of work with a minimum of supervision and instruction.
Exercises analytical judgment in areas of responsibility.
Effectively identifies issues or situations as they occur and specify decision objectives.
Identifies or assists in identifying alternative solutions to issues or situations.
Implements decisions in accordance with prescribed policies and procedures and with a minimum of errors.
Seeks expert or experienced advice where appropriate and researches issues, situations, and alternatives before exercising judgment.
Accepts supervisory instruction and direction and strives to meet the goals and objectives of the same.
Questions such instruction and direction when clarification of results or consequences are justified, i.e., poor communications, variance with established policies or procedures, etc.
Offers suggestions and cooperation intra- and inter-departmentally.
Shares knowledge with managers, supervisors, and co-workers for mutual benefit.
Contributes to maintaining high morale among all employees.
Maintains and develops cooperative and courteous relationships inter- and intra-departmentally and with external entities with whom the position interacts.
Tactfully and effectively handles requests, suggestions, and complaints in order to establish and maintain goodwill.
Emphasizes the importance of maintaining a positive image.
Plans and organizes daily work routine.
Establishes priorities for the completion of work in accordance with sound time-management methodology.
Avoids duplication, estimates the expected time of completion of work elements, and establishes a personal schedule accordingly.
Attend required meetings, planning sessions, and discussions on time.
Implements work activities in accordance with priorities and estimated schedules.
Adheres to all established safety and housekeeping standards.
Ensures such standards are not violated.

Nice To Haves

Some overtime when needed

Responsibilities

Effectively manage an assigned caseload of HCV participants.
Conduct annual recertifications within required time frames.
Maintain accurate and complete applicant/participant files.
Determine housing assistance payments and tenant rent calculations within guidelines.
Performs screening to determine eligibility of new applicants to fill program vacancies; receives applications; enters data into the computer; schedules and conducts interviews.
Conducts appropriate re-certification/screening of rent increases; conducts existing tenants' re-certification to determine interviews; continues downloading eligibility from the mainframe computer; requests unit inspections and compares the rent reasonableness of proposed rent to comparable units in the community information, previous Reviews financial/personal documents/information of all clients and compares to pre-established standards; verifies applicant income, child care, medical care, disability, court orders, citizenship status, housing assistance, and related information; requests credit reports, criminal background checks, voter registration cards, tag verifications, or other documentation to verify information; makes/maintains processes status changes; copies prepares of pertinent documentation; correspondence, notices, updates packets, information leases, and contracts, agreements, and other documentation.
Qualifies or denies eligibility of new applicants accordingly; selects the most qualified applicants from waiting housing assignments to appropriate bedroom-sized units; calculates rent payments and deposits for applicants; types agreements for new applicants; and explains documents to applicants.
Qualifies or denies continued eligibility of existing tenants accordingly; changes contract rent and utility allowance as needed; notifies tenants and landlords of new data; ensures leases/contracts are signed according to the administrative plan; records changes in data for families who move.
Refers clients to other subsidized housing agencies, shelters, or other social services agencies.
Contact site managers to confirm vacancies, rent calculations, and security deposits.
Maintains vacancy log, transfer log, and waiting list.
Letters, denial letters, transfer letters, Prepares or completes various forms, reports, correspondence, logs, orientation letters, assignment change reports, income statements, worksheets, check requests, processing summaries, certificates/vouchers, termination notices, or other documents.
Receives various forms, reports, correspondence, logs, charts, surveys, police reports, credit reports, vacancy reports, move-in reports, verifications, maps, drawings, regulations, policies, procedures, administrative plans, manuals, directories, reference materials, or other documentation; reviews, completes, processes, forwards, or retains as appropriate.
Operates a computer to enter, retrieve, review, or modify data; verifies accuracy of entered data and makes corrections; utilizes word processing, spreadsheet, database, desktop publishing, time management, or other software programs.
Prepares, maintains, and purges files/records.
Answers the telephone; provides information, guidance, and assistance; takes and relays messages or directs calls to appropriate personnel; returns calls as necessary.
Communicates with supervisor, employees, other departments, clients, site managers, employers, child care facilities, government agencies, the public, and other individuals as needed to coordinate work activities, review status of work, exchange information, or resolve problems.
Assists at the front desk as needed; provides information and assistance to walk-in visitors and to telephone callers.
Attends hearings as an impartial witness.
Assists in training other staff members.
Makes visits to homebound tenants as needed.
Provides assistance to other employees or departments as needed.