Eligibility Specialist

Community Action Partnership of Lancaster County inc•Lancaster Township, PA

16h•$17 - $20•Onsite

About The Position

The Eligibility Specialist is a casework position responsible for determining and redetermining eligibility for the subsidy program. This role involves conducting personal interviews with parents/caretakers, updating family case demographic and eligibility information as established by the Department of Human Services, and managing a caseload to ensure compliance with time-mandated requirements and deadlines.

Requirements

High school diploma
2 years of human services experience

Nice To Haves

Bilingual in Spanish

Responsibilities

Determines eligibility and redetermination for subsidized childcare services according to DHS and policies using the database.
Maintains alerts and tracking system for data in PELICAN CCW.
Conducts enrollments into the subsidized program, transfer of childcare, or as needed by the parent/caretaker.
Collaborates with other departments within ELRC and other CAP programs.
Works with coworkers in a respectful, meaningful way to best serve the customers and to develop best practices for workflow and projects.
Provides information to parents/caretakers and providers on the available funding for childcare services and the eligibility criteria.
Communicates closely with parent/caretaker and providers daily regarding concerns or updates.
For ongoing eligibility, verify that all information either remains the same or the updated changes are aligned with OCDEL policies.
Maintains a thorough understanding and ability to interpret DHS policies and regulations.
Maintains complete and accurate files and records.
Complies with office procedures and expectations to ensure time-mandated requirements on work are met.
Maintains a caseload and ensures organization of workflow to meet required deadlines.