Eligibility Specialist
About The Position
Tidal Basin seeks a competent Eligibility Specialist to join the team supporting the Hawaii program. The position will assist with reviewing applicants for those affected by recent incidents. This position represents an exceptional opportunity to join an expert team to facilitate change and help make a lasting difference. The Eligibility Specialist is responsible for reviewing the affected applicant’s application and come to an eligibility determination. The responsibility also includes evaluating previously denied applications for potential appeals. The Eligibility Specialist may potentially serve as a point of contact between the program and the applicant and is expected to provide exceptional customer service while assisting the client in coordinating necessary services and resources to address their sheltering needs. Eligibility Specialists will be responsible for meeting goals and objectives as assigned, complying with all federal, state and local regulatory requirements, and adhering to all contractual or prescribed stakeholder expectations or requirements.
Requirements
- Demonstrated case management and/or loan processing expertise
- Excellent organizational skills and attention to detail
- Strong interpersonal, customer service, analytical and problem-solving skills
- Proficient in MS Office Suite and ability to learn new software systems
- Ability to communicate effectively, verbally and in writing
- Excellent time management skills with a proven ability to meet deadlines
- Ability to work independently and pro-actively identify key steps to complete requested client outcomes.
- Excellent applicant relations and an understanding of local, state, and federal government structure
- Ability to work at client designated locations including office environments, community-based facilities, or DRCs in variable climate conditions
- Ability to stand and/or walk for extended periods
- Ability to sit for extended periods while performing work activities
- Ability to lift and carry up to 20 pounds (e.g., laptops, files, mobile office equipment)
- Ability to travel to and between client-designated sites
- Valid driver’s license
Nice To Haves
- Associate or Bachelor’s degree, preferred
- Experience working with FEMA funded program(s) preferred
- Experience working with grant programs
- Experience in case work or social services
Responsibilities
- Provide eligibility/case management services and work effectively as part of a team.
- Gather documents to establish program eligibility.
- Once established, maintain a caseload of applicants, and sustain regular and required contacts within guidelines.
- Maintain a high ethical standard to protect client information.
- Provide resources and referrals to clients to meet their disaster-related unmet needs.
- Attend meetings and training provided by Eligibility Supervisors/Leads, internal and external.
- Work collaboratively with Eligibility Supervisor and Program Management to meet program goals and performance targets.
- Exhibit a strong work ethic and a desire to adhere to strict boundaries and professional ethics in the care of others, awareness of the impact of a disaster on the community, family, and individual.
- Maintain a complete understanding of all applicable Program policies and requirements.
- Complete required training.
- Follow all health and safety guidelines.
- Other duties as assigned.
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What This Job Offers
Career Level
Mid Level
Education Level
Associate degree
