Eligibility Specialist

Tohono O•Sells, AZ

About The Position

The Eligibility Specialist works under general supervision to receive and review client applications and determine eligibility for program assistance. Work is normally reviewed upon completion, with occasional in-process spot checks, to ensure accuracy, timeliness, and compliance with established standards. Routine tasks are guided by instructions and procedures; unusual situations are referred to a supervisor. The position is located in Sells, Arizona. Depending on assignment, the specialist supports the Food Distribution Program or the Family Assistance Program. Food Distribution duties include reviewing applications and recipient records, verifying income information, conducting home visits as needed, maintaining accurate recipient information, and making eligibility determinations. Family Assistance duties include interviewing applicants, evaluating personal and financial information, explaining program rules and rights, reviewing applications, authorizing grants, making referrals, maintaining case files, and generating reports. The role also involves teamwork, other related duties, and may require travel within the Tohono O'odham Nation.

Requirements

Associate degree in Social Work or a closely related field and two years of work experience in an administrative health field, or an equivalent combination of training, education, and work experience demonstrating the ability to perform the duties.
Knowledge of Tohono O'odham culture, customs, and traditions.
Knowledge of applicable federal, state, and tribal laws, regulations, and requirements.
Knowledge of records management procedures, community resources and agencies, and department organization, functions, objectives, policies, and procedures.
Skill in operating word-processing, spreadsheet, and database software.
Skill in providing superior customer service to internal and external customers.
Skill in interviewing and counseling clients.
Ability to communicate efficiently and effectively verbally and in writing.
Ability to establish and maintain positive and effective working relationships with employees and the general public.
Ability to maintain privileged confidential information.
Ability to work independently and meet strict timelines.
Ability to work extended hours and various work schedules.
Ability to interpret applicable federal, state, county, and local laws, regulations, and requirements.
Ability to travel within the interior and exterior boundaries of the Tohono O'odham Nation.
Upon recommendation for hire, pass a criminal background and National FBI check, including a 39-month Motor Vehicle Record, to determine suitability for hire.

Responsibilities

Receive new Food Distribution Program applications and review current certified recipients while traveling to food distribution centers throughout the Nation.
Record applicant information and verify income data with Social Services, Economic Security, Welfare, or other related agencies or departments.
Conduct home visits as needed to complete and verify information.
Maintain accurate and current information on certified recipients.
Review applications and determine eligibility according to established policies, procedures, and guidelines.
Interview Family Assistance Program applicants to determine eligibility for general assistance, financial aid, burial assistance, or emergency assistance.
Record and evaluate personal and financial data to determine initial or continued eligibility.
Explain eligibility and grant rules, payment methods, and legal rights to program clients.
Help applicants apply for assistance and review applications for completeness, accuracy, and eligibility requirements.
Authorize grant amounts based on eligibility determinations.
Identify needs for other social services and make referrals to agencies and community resources.
Monitor recipient case records and create and maintain client case files.
Generate reports as required.
Perform other job-related duties as assigned and contribute to a team effort.