Eligibility Specialist Supervisor - District 7

Georgia Department of Revenue•Atlanta, GA

About The Position

The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is seeking an Eligibility Specialist Supervisor for Fulton County, District 7. The position reports to an OFI administrator for District 7. The supervisor provides direct supervision and plans the work of a team of Eligibility Specialists determining program eligibility for the senior population. The role supports uniform policy interpretations, access to services and timely benefits, and quality evaluation. It maintains a management system to monitor the quality, quantity, and timeliness of SNAP benefits and a specific class of Adult Medicaid assistance. The position leads and administers customer support and public assistance, and performs other professional responsibilities as assigned. The stated compensation is $57,250 and is non-negotiable. The position is on the day shift. The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks. In an identified emergency, the employee may be required to assist with the department's emergency responsibilities.

Requirements

High school diploma or GED and four years of job-related customer contact or interaction experience, plus one year in a lead worker, team lead, or supervisory role; alternatively, one year of experience at the lower-level Eligibility Specialist 3 (SST072) or an equivalent position.
Candidates may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks.
May be required to assist with the department's emergency responsibilities in the event of an identified emergency.

Nice To Haves

Two years of experience as an Eligibility Specialist 2 and/or 3 with Georgia DFCS.
Training and work experience in two or three OFI programs.
Gateway Eligibility System training.

Responsibilities

Provide direct supervision and support to an assigned team or unit of Eligibility Specialists.
Plan the work of a team or unit determining program eligibility for the senior population.
Analyze and assess the effectiveness of customer services and assigned program responsibilities to ensure outcome measures are achieved.
Ensure compliance with agency policies, documentation standards, and reporting requirements.
Develop and encourage a cooperative, team-oriented environment within units and with other agencies and providers.
Assess staff performance and provide ongoing development and training.
Interview, hire, direct, train, and evaluate employees; recommend disciplinary and discharge actions as appropriate.
Lead and administer a comprehensive system of customer support and public assistance.
Support uniform policy interpretations, the securing of services and timely benefits, and evaluation of quality.
Monitor the quality, quantity, and timeliness of SNAP benefits and a specific class of Adult Medicaid assistance.
Perform other professional responsibilities as assigned.