Eligibility Specialist Supervisor - District 5

Georgia Department of Revenue•427 201 South Barnes Street, GA

About The Position

The Georgia Department of Human Services, Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is hiring an Eligibility Specialist Supervisor for District 5. The position reports to an OFI administrator for District 5 and supervises a team or unit of Eligibility Specialists who determine program eligibility for the senior population. The supervisor helps develop consistent policy interpretations, secure services and timely benefits, and evaluate service quality. The role maintains management systems to monitor the quality, quantity, and timeliness of SNAP benefits and a specific class of Adult Medicaid assistance. The position may involve telework opportunities depending on the position. The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle records checks, and criminal background checks. In an identified emergency, the employee may be required to assist with the department’s emergency responsibilities.

Requirements

High school diploma or GED and four years of job-related customer contact or interaction experience, plus one year in a lead worker, team lead, or supervisory role; alternatively, one year of experience at the Eligibility Specialist 3 level (SST072) or an equivalent position.
Ability to supervise and support Eligibility Specialists, evaluate services and staff performance, ensure agency compliance, and provide training and development.

Nice To Haves

Two years of experience as an Eligibility Specialist 2 and/or 3 with Georgia DFCS.
Training and work experience in two or three OFI programs.
Gateway Eligibility System training.

Responsibilities

Provide direct supervision and support to an assigned team or unit of Eligibility Specialists.
Analyze and assess the effectiveness of services provided to customers and assigned program responsibilities to ensure outcome measures are achieved.
Ensure compliance with agency policies, documentation standards, and reporting requirements.
Develop and encourage a cooperative, team-oriented environment within units and with other agencies and providers.
Assess staff performance and provide ongoing development and training.
Interview, hire, direct, and train employees; evaluate job performance and recommend disciplinary or discharge actions as appropriate.
Lead and administer a comprehensive system of customer support and public assistance.
Perform other professional responsibilities as assigned.