Eligibility Specialist Supervisor - District 7

Family and Children Services, Division of•Atlanta, GA

About The Position

The Georgia Department of Human Services (DHS), Division of Family and Children Services (DFCS), Office of Family Independence (OFI), is hiring an Eligibility Specialist Supervisor for District 7 in Fulton County. The position reports to an OFI administrator for District 7. The supervisor plans and directly supervises the work of a team of Eligibility Specialists who determine program eligibility for the senior population. The role supports consistent policy interpretation, access to services and timely benefits, and quality evaluation. It maintains a management system to monitor the quality, quantity, and timeliness of SNAP benefits and Adult Medicaid assistance. The position offers a salary of $57,250, which is non-negotiable. Telework opportunities may be available depending on the position. The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle record checks, and criminal background checks. In an identified emergency, DHS employees may be required to assist with the department’s emergency responsibilities.

Requirements

High school diploma or GED and four years of job-related customer contact or interaction experience, plus one year in a lead worker, team lead, or supervisory role; alternatively, one year of experience as an Eligibility Specialist 3 (SST072) or equivalent position.
The selected candidate may be subject to pre-employment drug screening, education verification, reference checks, motor vehicle record checks, and criminal background checks.
Educational credentials must be recognized by the Council for Higher Education Accreditation (CHEA) and/or the U.S. Department of Education; DHS may verify credentials with educational institutions.

Nice To Haves

Two years of experience as an Eligibility Specialist 2 and/or 3 with Georgia DFCS.
Training and work experience in two or three OFI programs.
Gateway Eligibility System training.

Responsibilities

Provide direct supervision and support to assigned Eligibility Specialist team or unit.
Plan the work of a team or unit determining program eligibility for the senior population.
Help develop uniform policy interpretations and secure services and timely benefits.
Monitor the quality, quantity, and timeliness of SNAP benefits and Adult Medicaid assistance.
Analyze and assess the effectiveness of customer services and assigned program responsibilities to ensure outcome measures are achieved.
Ensure compliance with agency policies, documentation standards, and reporting requirements.
Develop and encourage a cooperative, team-oriented environment within units and with other agencies and providers.
Assess staff performance and provide ongoing development and training.
Interview, hire, direct, train, and evaluate employees; recommend disciplinary and discharge actions as appropriate.
Lead and administer a comprehensive system of customer support and public assistance.
Perform other professional responsibilities as assigned.
Assist with DHS emergency responsibilities when required in an identified emergency.