Eligibility Specialist II

Child Care Group•Waco, TX

10d•Onsite

About The Position

You will interact with customers and childcare providers to determine their needs and provide customers with child care services and information. This includes determining eligibility, providing consumer education as it relates to the importance of quality childcare and enrolling customers in eligible childcare provider’s centers.

Requirements

High School Diploma or equivalent, associate’s or bachelor’s degree preferred.
Child Development experience a plus.
One to two years of experience in determining eligibility, working directly with customers and entering information into a database.
Ability to adapt to frequent policy changes and show flexibility; must have above average critical thinking and problem solving skills and be results driven.
Ability to accurately interpret and understand customer correspondence; must have excellent task management skills, which include organization, attention to detail, time management, multi-tasking, and prioritizing work.
Proficiency in Microsoft Word, Microsoft Excel and Outlook is required.
Strong written and verbal communication skills required.
Demonstrates the ability to cope with stressful situations and the public.
Promotes a positive work environment and possesses outstanding business ethics.
Prompt and regular attendance is required.
Must have a valid Texas driver's license
Driving record must comply with CCG's automobile insurance carrier requirements
Must have liability insurance coverage and reliable personal transportation
Ability to travel locally or out of town as required
Must successfully meet all compliance background check requirements for federal funding throughout employment

Responsibilities

Determines eligibility, maintains, and completes all eligibility records for case files, including eligibility screening and assessment of family needs.
Performs mathematical calculations to determine household income and the parent’s share of cost and will process the appropriate enrollment forms.
Adheres to state and local policies and accurately determine eligibility based on confidential documentation. Must be able to discontinue services when necessary.
Processes eligibility, case changes, drops, and transfers accurately within the required timeframe as established by funding sources.
Manages a high volume of case files and data entry daily. Enters all data into The Workforce Information System of Texas (TWIST) and internal systems accurately and in the required timeframe.
Completes case documentation in an objective and fact-based manner, with the understanding that records may be reviewed and used by other users of the state database and professionals, including monitors, TWC and Workforce Solutions staff, fraud investigators, attorneys, service providers, and other professionals.
Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
Contacting customers will be necessary to gather necessary information and explain outcomes, and customer rights and responsibilities.
Interprets and communicates state and local policies and procedures to customers in an understandable manner.
Educates new customers coming into program and offer solutions for other related issues customers might be facing – example; if they are not eligible, offer other alternatives.
Must be able to communicate effectively and discontinue services when applicable.
Attention to detail and a positive attitude are keys to success in this position.
Produces content/copy and accurately edits documents.
Provides back up support to team members.
Other duties and responsibilities as assigned.