ELIGIBILITY SPECIALIST II - 60066939

State of Florida • Fort Myers, FL

7d • $37,036 - $64,835

About The Position

This is an internal agency opportunity for qualified candidates currently employed with the Florida Department of Children and Families. The position is located in Lee County in the Generic Unit; applicants seeking work in other counties or cities must apply to positions advertised for those locations. Teleworking may be an option, the facility is tobacco-free, and some travel may be required.

The role performs professional work determining initial and ongoing eligibility for social service programs. It reviews and analyzes error-prone and complex cases to evaluate service quality, conducts training, and monitors staff as appropriate. The bi-weekly salary range is $1,424.46–$2,493.56.

The position requires at least two years of qualifying paraprofessional experience, or an associate degree or higher, or 60 semester/90 quarter hours in place of that experience. In addition, applicants must have at least one year of experience in the Florida Department of Children and Families Economic Self-Sufficiency Program as an Eligibility Specialist I determining eligibility.

Requirements

• At least two years of paraprofessional experience in a position where the major responsibility involved determining eligibility, conducting interviews, providing counseling, recruiting, billing or collecting accounts, checking credit, processing insurance policies or claims, or providing customer service; an associate degree or higher from an accredited college or university, or 60 semester/90 quarter hours, may substitute for this experience.
• At least one year of work experience in the Florida Department of Children and Families Economic Self-Sufficiency Program as an Eligibility Specialist I determining eligibility.
• Knowledge of public assistance program objectives and policies, problem-solving techniques, training principles and practices, goal-setting techniques, and arithmetic.
• Skill in operating a personal computer and ability to perform complex arithmetic operations.
• Ability to conduct fact-finding interviews; prepare and maintain records and reports accurately; work with a diverse range of people; and deal calmly and effectively in high-stress situations.
• Ability to compose documents involving technical information; interpret and apply regulations; prioritize and meet deadlines; establish and maintain effective communication; communicate effectively orally and in writing; and apply ethical business practices.

Responsibilities

• Review and analyze error-prone and complex cases to evaluate the quality of services.
• Conduct training and mentor staff.
• Plan, evaluate, lead, and guide staff toward continuous quality improvement.
• Correct complex casework.
• Determine initial and ongoing eligibility for social service programs.
• Monitor staff as appropriate.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed