Eligibility Specialist II – Medicaid

Catawba County Government•Social Services Main Hickory, NC

About The Position

Catawba County Social Services is hiring multiple Eligibility Specialist II positions in Medicaid. The role determines eligibility for assistance programs by interviewing clients, researching and verifying information, gathering data, and applying state and federal guidelines to individual situations. Specialists educate clients about program rules, reporting requirements, and available services; process applications accurately and on time; manage ongoing caseloads; complete eligibility re-determinations; respond to changes under strict deadlines; refer clients to other social services and community programs; and maintain accurate information in complex computer systems. Applicants must have one year of experience in income maintenance eligibility at a Department of Social Services to be fully qualified. Trainees may be accepted. Trainee pay is $44,366.96 per year. Salary is negotiable for fully qualified applicants with at least one year of Income Maintenance experience in Medicaid or Food and Nutrition Services eligibility.

Requirements

One year of experience as an Income Maintenance Caseworker in income maintenance eligibility at a Department of Social Services is required to be fully qualified; trainees may be accepted.
Associate’s degree in Human Services, Business, or a closely related field, plus one year of experience as an Income Maintenance Caseworker; OR a high school diploma or GED equivalent, three years of demonstrated experience with mathematical work and/or public contact involving interviewing, gathering, and compiling information, and one year of experience as an Income Maintenance Caseworker.
Ability to self-initiate, with strong organizational and multitasking skills.
Excellent interpersonal skills, patience, and flexibility when working with diverse populations.
Strong computer skills, including the ability to navigate complex software systems and excellent typing and keyboarding skills.
Ability to learn and work quickly, with a strong desire to succeed.
Analytical skills to read, interpret, and apply complex rules and regulations.

Responsibilities

Determine program eligibility by interviewing clients, researching and verifying information, and gathering data from applicants.
Interpret state and federal guidelines and apply them to individual situations.
Educate clients about program rules, change-reporting requirements, and available services.
Process assistance applications accurately and efficiently while maintaining quality and timeliness.
Manage an ongoing caseload, complete eligibility re-determinations, and respond to changes under strict deadlines.
Refer clients to other social services programs and community services.
Enter and manage information accurately in complex computer systems.