Eligibility Specialist 2

Savista•Tempe, AZ

20d•$21 - $24•Onsite

About The Position

Savista’s Eligibility Specialist II advocates for uninsured and underinsured patients by assessing eligibility for financial assistance and helping them access government- and charity-funded medical care programs. The role conducts in-person screenings, guides patients through applications, and ensures accurate documentation and compliance with healthcare regulations. Depending on operational needs, the specialist may provide floating support across multiple hospital locations, cover vacancies, and conduct in-home patient visits within the assigned market area. This is an onsite, hourly, full-time position scheduled for 40 hours per week. Work hours are flexible within Monday through Saturday, 8:00 a.m. to 7:00 p.m., to meet business needs. The primary location is Honor Health Tempe Medical Center, 1500 S. Mill Ave., Tempe, Arizona 85281. The stated pay range is $21.00 to $24.00 per hour; actual compensation depends on factors including location, experience, certifications, and skills.

Requirements

High school diploma or GED.
At least 2 years of experience in a customer-facing role; healthcare or financial counseling experience is preferred.
Flexibility to support multiple hospital locations and conduct in-home patient visits within the assigned market area based on operational needs.
Strong organizational skills and the ability to manage multiple priorities while maintaining accuracy and attention to detail.
Excellent verbal and written communication skills, including the ability to explain complex information clearly and empathetically.
Ability to identify solutions to financial challenges and use program knowledge to benefit patients.
Ability to work in a fast-paced environment with changing priorities and patient needs.
Ability to work independently in locations where only one Eligibility Specialist may be assigned.
Demonstrated care for patients’ needs and concerns, and the ability to build trust and rapport.
Ability to work effectively with colleagues, hospital staff, and external agencies.
Ability to ensure documentation is accurate, complete, and submitted on time.
Reliable transportation, a valid driver’s license, and ability to travel within the assigned service area.

Nice To Haves

Experience in healthcare revenue cycle, financial counseling, or insurance verification.
Experience with multiple EHR systems, such as Epic, Cerner, or Meditech.
Familiarity with state and federal assistance programs such as Medicaid, Medicare, and Social Security Disability.
Knowledge of medical terminology and healthcare accounts receivable processes.

Responsibilities

Conduct advanced, in-person eligibility screenings, including bedside visits, and provide compassionate guidance about financial assistance programs.
Facilitate applications for Medicaid, Medicare, disability benefits, hospital charity care, and other funding programs, ensuring accurate and timely documentation.
Liaise with patients, hospital staff, and government agencies to establish eligibility, secure funding, and resolve coverage issues.
Follow up on applications to ensure they are complete and processed efficiently.
Assist with technical medical requirements for disability programs, including arranging medical appointments, completing applications, submitting appeals, and following up on outcomes.
Independently manage and prioritize multiple patient cases, deadlines, and follow-up tasks.
Explain financial obligations, funding options, and program details clearly and empathetically.
Maintain accurate, confidential records in compliance with HIPAA and organizational policies.
Meet productivity and quality metrics in support of financial counseling objectives.
Use multiple systems and databases to gather, track, and report patient data.
Assist with complex cases, including disability applications, appointments, and appeals, as needed.
Train and support colleagues as needed to facilitate onboarding and service delivery.
Complete special projects as assigned.