Eligibility Screener (Northridge, CA)

GetixHealth • Northridge, CA

2d • Onsite

About The Position

The Eligibility Screener works in an office environment within a local hospital, helping patients identify and apply for third-party resources, including state assistance, to help with medical bills. The role involves screening patients for potential eligibility, educating them about requirements and application and verification processes, and maintaining communication throughout the eligibility process. The position works Monday through Friday, 8:00 a.m. to 5:00 p.m., with rotating weekends. Bilingual Spanish skills are preferred. Compensation is $24–$25 per hour, with eligibility for a quarterly bonus.

The Eligibility Screener collaborates with physicians, case managers, hospital staff, patients, and agencies while maintaining confidentiality and documenting work according to company policies and applicable program standards. The role requires working inside a hospital, including visiting patient rooms, and requires vaccination, including COVID-19 vaccination and booster and a current flu shot, as well as drug screening.

GetixHealth is a healthcare revenue cycle management company founded in 1992, with offices across the U.S. and India and over 1,800 employees. The company describes itself as mission-driven and focused on improving healthcare organizations’ financial outcomes while delivering compassionate care. Benefits include medical, dental, and vision plans; company-paid basic life and AD&D insurance; short- and long-term disability coverage; optional additional life and AD&D coverage; a 401(k) plan with company match; PTO accrual beginning on the first day of employment; and flexible benefit options.

Requirements

• High school diploma, GED certificate, or equivalent relevant work experience desired.
• Proficient personal computer skills, including Microsoft Office.
• Ability to maintain the highest level of confidentiality.
• Excellent interpersonal, written, and oral communication skills.
• Willingness and ability to work inside a hospital, including visiting hospital rooms to complete tasks.
• Must be fully vaccinated, including COVID-19 vaccine and booster, and have a current flu shot; drug screening is required.
• Ability to work in a team-oriented environment.
• Ability to work in a multitasked environment.
• Ability to prioritize and organize work.
• Ability to adapt to a flexible schedule.
• Ability to lift and/or move 20 pounds, with or without accommodation; heavy walking is required.

Nice To Haves

• Bilingual Spanish skills.
• Previous healthcare coverage or eligibility experience.

Responsibilities

• Meet work standards and establish processes to ensure timely certification for eligibility programs.
• Retrieve and provide requested records, including medical and insurance information, to relevant parties.
• Manage special requests and follow up with hospital staff.
• Maintain proactive communication with patients or their representatives throughout the eligibility process.
• Screen patients for potential eligibility for third-party resources.
• Collaborate with physicians, case managers, and hospital staff to address questions and resolve issues.
• Educate patients on eligibility requirements and application and verification processes.
• Foster professional relationships with patients and agencies to ensure compliance.
• Document patient information and activities according to company policies.
• Ensure account processing complies with program standards and regulations.
• Adhere to relevant policies and procedures.
• Perform additional duties as assigned by management.

Benefits

• Medical, dental, and vision plans.
• Company-paid basic life and AD&D insurance.
• Short-term and long-term disability coverage.
• Option to purchase additional voluntary life and AD&D benefits.
• 401(k) plan with company match; eligibility begins on the first day of the quarter following three months of continuous employment.
• Paid time off accrual beginning on the first day of employment.
• Flexible benefit options.
• Quarterly bonus eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED