Eligibility Representative

Delta Dental of Washington•Spokane, WA

About The Position

Do you excel at solving problems, providing excellent customer service, and ensuring accuracy in a fast-paced environment? As an Eligibility Representative, you'll be responsible for setting up new groups eligibility, maintaining accurate eligibility records for premium reconciliation, and researching answers to client and internal inquiries. You’ll work collaboratively with a dedicated team to improve processes, ensure premium reconciliation accuracy, and provide timely support. We’re looking for an organized, professional individual with a customer service mindset and problem-solving skills to join our team. At Delta Dental of Washington our vision is that all people can enjoy good oral and overall health, with no one left behind. We succeed because of a shared commitment to a set of values that guide everything we do – for our customers, for our communities, and for each other. We are Accountable. We lean in with Courage. We stay Curious. We are Inclusive. We act with Integrity.

Requirements

Excellent verbal and written communication skills, with the ability to craft professional, client-appropriate correspondence.
Strong computer proficiency, with exceptional speed and accuracy in data entry.
Strong attention to detail with consistent follow-up and a focus on customer service
Well-organized and dependable, with the ability to manage deadlines and shifting priorities
Self-motivated with a strong desire to learn, grow, and perform at a high level
Demonstrates a positive, professional attitude and an open-minded approach during meetings and training sessions.
High school diploma or GED required.

Nice To Haves

At least one year of experience in insurance eligibility, billing, or accounts receivable preferred.

Responsibilities

Research and provide accurate responses to internal and external inquiries regarding eligibility via telephone and written correspondence.
Process Dental and Vision eligibility updates for Billing and Online Groups through data entry.
Review correspondence and process enrollments and updates assigned via the HealthLogic website.
Verify/confirm eligibility for members with vision benefits using the VSP Portal.
Create call tracking for claims reprocessing, history transfers, or updating incentive levels.
Educate group representatives on eligibility requirements.
Attend site visits for Groups, Brokers, and Third-Party Administrators.
Develop and maintain positive relationships with Groups, Brokers, and Third-Party Administrators.
Support the identification of problem areas and propose effective solutions as needed.