Eligibility & Benefits Representative

Surgery Partners Careers•Lubbock, TX

1d•Onsite

About The Position

JOIN OUR TEAM!!! Are you looking to be one of the team? To be part of the family and not just another number? Are you looking for a positive work environment where teamwork and diversity are key? We value your contributions. Every role in our hospital has an impact on each of our patients. We work hard to make sure our employees love their work here. Many have been with us from the very beginning. Because we’re physician-owned, we understand the value of having a well-trained, well-resourced staff. When it comes to procedural healthcare, experience matters. Lubbock Heart & Surgical Hospital is committed to providing better outcomes for our employees! We are looking for a dedicated Eligibility & Benefits Representative like you to join our Lubbock Heart team.

Requirements

High School Diploma or GED.
2 years’ experience in a hospital setting.
Bilingual preferred.

Responsibilities

Performs all duties in accordance with established Patient Accounting Policies and Procedures.
Conducts himself/herself in a manner that is conducive in a professional office environment, including positive interactions, telephone professionalism, and adherence to company Dress Code Policy.
Enters data accurately on returned mail, insurance EOBs/Remittances and as discovered through regulatory agency notification, HIS reports, and/or other department notification.
Avoids negative trends associated in the quality/quantity of work.
On a daily basis ensures duties within the department are completed.
Demonstrates courteous customer service.
Ensures that patient access information is being captured during the initial registration/admission.
Prepare the monthly schedule for Admissions and ensures the prompt arrival/departure time and proper notification of employees’ absences/tardies.
Assists Director with other assigned duties/projects as requested.
Maintains a clean and safe work environment.
Maintains a working familiarity with Hospital wide safety plans and codes.
Participates in the day to day operations of the facility, including scheduling patients, taking payment over the phone, verifying insurance and eligibility; and answering any questions a patient might have
Works directly with patients for the patient’s payment agreements
Works with other physician’s offices to obtain insurance referrals and create Case Management cases as needed.
Point of Contact with VA for authorizations, appointment verification, and maintain log of all VA patients
Responsible for checking on a patient’s eligibility and obtaining benefits as needed for local patients and those outside of the Lubbock metro area.
Responsible for Insurance Calls when patients dispute the charges.
Attends and participates in Business Office meetings and special hospital wide meetings in the absence of the Director.
Has the ability to add a new insurance to Centricity as needed