Eligibility Customer Service Representative

SOUTHWEST SERVICE ADMINISTRATORS INC•Phoenix, AZ

5d•Onsite

About The Position

The Eligibility and Enrollment Customer Service Representative primarily focuses on assisting members with questions regarding eligibility and enrollment of their health benefit plans.

Requirements

Minimum 40 WPM and 3,000 KPH proficiency
Ability to maintains current knowledge of all plan’s eligibility & enrollment rules to provide correct information to plan participants and providers.
Professional, client-focused approach to colleagues and assignments.
Strong oral and written communication skills with exceptional attention to detail.
Ability to seek out experiences that may change perspective or provide an opportunity to learn new things.
Strong dedication to follow-through on all tasks and assignments.
Ability to sit for long periods of time operating a computer keyboard.

Responsibilities

Provide high quality customer service to all Fund members by documenting telephone, written and walk-in inquiries regarding benefits, or claim status in an efficient prompt and professional manner.
Respond to and resolve complex issues, including those escalated by members.
Serve as primary, daily contact to clients on delivery of services.
Resolve complex plan provision questions and issues addressed.
Raise issues as appropriate to Team Supervisor or Department Manager.
Learn and use professional excellence tools and concepts to ensure efficient and quality output/service delivery.

Benefits

MEDICAL
DENTAL
VISION
SHORT-TERM DISABILITY
COMPANY PAID supplemental dental coverage of $1,000 per year for Employee.
COMPANY PAID LONG TERM Disability & Life/AD&D coverage.
401K Plan including company match up to 5%.
COMPANY PAID additional pension plan entirely funded by the company.
EXCEPTIONAL TIME OFF package including Paid Personal Leave (PPL) and Vacation with annual BUY BACK options!!!!
Annual, automatic pay increases.