Eligibility Caseworker

Guilford County • 1203 Maple Street Greensboro, NC

81d • Hybrid

About The Position

Performs detailed work determining eligibility for financial, medical, special assistance, and food stamp programs. This involves interviewing applicants, verifying and evaluating data to make correct eligibility determinations, completing standardized forms, and computing budgets. The role may include occasional home visits and periodic case reviews to determine continued eligibility. Employees must adapt to frequent policy and procedural changes and meet stringent deadlines, with some programs operating under court-ordered deadlines and penalties for non-compliance. Reports to an Eligibility Supervisor I or II, with supervision received through conferences, meetings, and case reviews.

Requirements

• Graduation from high-school or equivalency.
• Three years of paraprofessional, clerical, or other public contact experience which included negotiating, interviewing, explaining information, gathering and compiling of data, analysis of data and/or the performance of mathematical or legal tasks.
• One year of experience in an income maintenance caseworker may substitute for two of the three years of relevant experience.
• Knowledge of the English language sufficient to interview clients, communicate and interpret programs to people of various socio-economic backgrounds.
• Ability to document complex situations in a comprehensive and legible manner.
• Writing skills used to correspond with clients and members of the community.
• Reasoning skills used to follow directions and procedures; arrive at logical conclusions; objective analysis of facts.
• Ability to add, subtract, multiply, and divide whole numbers and fractions, including use of decimals and computation of percentages.
• Ability to plan and organize work and time in an efficient manner which will result in applications, reviews, desk revisions, etc. being processed by program deadlines.
• Ability to take initiative and work independently when appropriate.
• Ability to work with hostile or emotionally distraught individuals.
• Must be able to physically perform the basic life operational functions of fingering, grasping, talking, hearing, and repetitive motion.
• Must be able to perform sedentary work exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body.
• Must possess the visual acuity to prepare and analyze data, operate a computer terminal, and do extensive reading.
• Candidate must reside within a two-hour driving radius of Guilford County.
• Transcripts are required.

Nice To Haves

• A higher education level may be considered as a substitution for all or part of the experience requirement.
• A Bachelor’s degree or higher in a related field.
• The skill to pacify an individual in an agitated or highly emotional state is a plus.
• May Require Driving: This position may require driving for this position whether driving a County owned or personal vehicle to conduct county business such as but not limited to attending conferences, meetings, or any other county related functions.
• Motor Vehicle Reports may be verified for valid driver's license and that the driving record is compatible with the county's driving criteria.
• If a personal vehicle is operated for county business proper insurance is maintained as per Guilford County's vehicle use policy.

Responsibilities

• Determines eligibility for assistance programs based on Federal, State, and County policies.
• Interviews clients to obtain necessary information and verifies received data.
• Explains and interprets program policies and application procedures to clients.
• Assists individuals in completing application forms.
• Maintains complete and accurate records on client eligibility.
• Responds to complaints from clients, advocates, professionals, and community members.
• Assesses client needs and makes referrals to other Social Service areas or community resources.
• May conduct visits to community facilities or client homes to gather information.
• Presents pertinent information at agency conferences, appeals, or state hearings.
• Attends introductory and ongoing training.
• Keeps manuals and policy materials up to date and organized.
• Performs other duties as assigned.

Benefits

• Equal Employment Opportunity (EEO) to employees and applicants for employment regardless of color, religion, sex, national origin, age, disability, genetic information, sexual orientation or political affiliation.
• A work environment that is free from discrimination of any kind.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED