Eligibility Advisor I - Temporary
About The Position
The Texas Health and Human Services Commission (HHSC) is hiring a temporary Eligibility Advisor I in its Access and Eligibility Services division. The position is expected to end on August 31, 2027. Employees receive formal paid training to determine eligibility for public assistance programs, including SNAP, TANF, Medicaid for the Elderly and People with Disabilities, and Medicaid. The role supports HHSC’s goal of connecting people to services that promote community living and economic and personal self-sufficiency. The role is based in Midland, Texas, and may be eligible for telework under state and agency policies, supervisor discretion, and business needs. Travel may be up to 10%.
Requirements
- High school diploma or GED equivalent.
- One year of customer service experience involving public contact; qualifying experience may include retail, call center, clerical, hospitality, banking, receptionist, or similar customer service work.
- Thirty semester hours or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
- Ability to use fact-finding techniques to obtain, relate, and evaluate applicant information.
- Ability to read, understand, apply, and explain detailed regulations and policies.
- Ability to perform basic arithmetic.
- Ability to manage time and prioritize work according to deadlines.
- Ability to establish and maintain effective work relationships.
- Effective verbal and written communication skills.
- Ability to follow written and oral directions and instructions.
- Ability to use computers for data entry and basic office software, including Microsoft Word, Outlook, and Excel.
- General knowledge and proficiency with computers and related technologies, including software, hardware, operating systems, and typing.
- Ability to use Microsoft Teams and potentially soft phone technology as part of everyday work.
- Ability to work in a highly stressful, fast-paced environment under constant pressure to meet deadlines.
- Must be able to work overtime outside normal operating hours when required by management, potentially including weekends.
- Selected applicants must pass a fingerprint criminal history background check.
- Selected applicants must sign a Temporary Employment Agreement.
- Applicants may not have a history of substantiated fraudulent activity against HHSC or a program it administers. Applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.
Nice To Haves
- Sixty semester hours or 90 quarter hours from an accredited college or university.
- Experience interviewing clients and gathering personal information in person or over the phone.
Responsibilities
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain financial and personal information for public assistance eligibility determinations.
- Evaluate information from electronic and other sources and enter it into a computer-based eligibility system.
- Compute and authorize benefits based on eligibility determinations.
- Process work according to state and federal regulations, established procedures, guidelines, and timeframes.
- Perform other duties as assigned.
Benefits
- 100% paid employee health insurance for full-time eligible employees.
- Defined benefit pension plan.
- Generous time off benefits.
- Opportunities for career advancement.
- Paid formal training.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
