Eligibility Advisor I - Temporary

Texas Health & Human Services Commission•Abilene, TX

2d•$2,953 - $4,366

About The Position

The Eligibility Advisor I position supports the Texas Health and Human Services Commission’s Access and Eligibility Services division. The role establishes eligibility for public assistance programs, including SNAP, TANF, Medicaid for the Elderly and People with Disabilities, and Medicaid. Employees receive paid formal training and work in a fast-paced environment focused on connecting Texans with services and supports.

Requirements

High school diploma or GED equivalent.
One year of customer service experience involving public contact; qualifying areas may include retail, call center, clerical, hospitality, banking, receptionist, or similar work.
Thirty semester hours or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
Ability to use fact-finding techniques to obtain, relate, and evaluate applicant information.
Ability to read, understand, apply, and explain detailed regulations and policies.
Ability to perform basic arithmetic.
Ability to manage time and prioritize work according to deadlines.
Ability to establish and maintain effective work relationships.
Effective verbal and written communication skills.
Ability to follow written and oral directions and instructions.
Ability to operate computers for data entry and basic office software use, including Microsoft Word, Outlook, and Excel.
General computer proficiency, including familiarity with related technologies, software, hardware, operating systems, and typing.
Ability to use Microsoft Teams and potentially soft phone technology.
Ability to work overtime outside normal operating hours when required, potentially including weekends.
Ability to work in a highly stressful, fast-paced environment under pressure to meet deadlines.
Must pass a fingerprint criminal history background check.
Must sign a Temporary Employment Agreement upon hire.

Nice To Haves

Sixty semester hours or 90 quarter hours from an accredited college or university.
Experience interviewing clients and gathering personal information in person or over the phone.

Responsibilities

Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain financial and personal information for public assistance eligibility determinations.
Evaluate information from electronic and other sources and enter it into a computer-based eligibility system.
Compute and authorize benefits based on eligibility determinations.
Process work in accordance with state and federal regulations, procedures, guidelines, and deadlines.
Perform other duties as assigned.