Eligibility Advisor I - Temporary

Texas Health & Human Services Commission•Amarillo, TX

5d•$2,953 - $4,366

About The Position

The Eligibility Advisor I position supports the Texas Health and Human Services Commission’s Access and Eligibility Services division in connecting Texans with food, medical care, cash assistance, and other social services. The role establishes eligibility for programs including SNAP, TANF, Medicaid for the Elderly and People with Disabilities, and Medicaid. Employees receive paid formal training. This is a temporary position expected to end on August 31, 2027; temporary employees may be eligible to transfer to an available regular-status position based on availability, tenure, and performance. The position is based in Amarillo, Texas, and may be eligible for telework subject to state and agency policy, supervisor discretion, and business needs. The field office’s normal hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Travel may be up to 10%. Overtime may be required outside normal operating hours, potentially including weekends. Employees work in a fast-paced, high-pressure environment and must meet required deadlines.

Requirements

High school diploma or GED equivalent.
One year of customer service experience involving public contact, such as retail, call center, clerical, hospitality, banking, receptionist, or similar work. Thirty semester hours or 45 quarter hours from an accredited college or university may substitute for one year of required experience.
Use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
Read, understand, apply, and explain detailed regulations and policies.
Perform basic arithmetic.
Manage time and prioritize work according to deadlines.
Establish and maintain effective working relationships.
Communicate effectively verbally and in writing.
Follow written and oral directions and instructions.
Operate computers for data entry and basic office software use, including Microsoft Word, Outlook, and Excel.
General knowledge and proficiency with computers and related technologies, including software, hardware, operating systems, and typing.
Use Microsoft Teams and potentially soft phone technology as part of everyday work.
Pass a fingerprint criminal history background check.
Have no history of substantiated fraudulent activity against HHSC or a program it administers; applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.
Sign a Temporary Employment Agreement upon hire.

Nice To Haves

Sixty semester hours or 90 quarter hours from an accredited college or university.
Experience interviewing clients and gathering personal information in person or over the phone.

Responsibilities

Interview applicants and recipients in person or by inbound or outbound telephone calls to gather financial and personal information for public assistance eligibility determinations.
Evaluate information from electronic and other sources and enter it into a computer-based eligibility system.
Calculate and authorize benefits based on eligibility determinations.
Process work in accordance with state and federal regulations, established procedures, guidelines, and timeframes.
Perform other duties as assigned.
Work overtime outside normal operating hours when required by management, potentially including weekends.