Eligibility Advisor I - Temporary
About The Position
The Eligibility Advisor I position supports the Texas Health and Human Services Commission’s Access and Eligibility Services division in determining eligibility for public assistance programs, including SNAP, TANF, Medicaid for the Elderly and People with Disabilities, and Medicaid. The role includes paid formal training and work in a high-performing, fast-paced environment focused on customer service and connecting Texans to services and supports. This is a temporary, full-time position expected to end on August 31, 2027. Temporary employees may be eligible to transfer to a regular-status vacant position, depending on availability, tenure, and job performance. The position is based in Childress, Texas, and may be eligible for telework subject to agency policies, supervisor discretion, and business needs. Travel may be required up to 10%.
Requirements
- High school diploma or GED equivalent.
- One year of customer service experience involving public contact, such as retail, call center, clerical, hospitality, banking, receptionist, or similar work. Thirty semester hours or 45 quarter hours from an accredited college or university may substitute for one year of the required experience.
- Ability to use fact-finding techniques to obtain, relate, and evaluate information provided by applicants.
- Ability to read, understand, apply, and explain detailed regulations and policies.
- Ability to perform basic arithmetic functions.
- Ability to manage time and prioritize according to deadlines.
- Ability to establish and maintain effective work relationships.
- Effective verbal and written communication skills.
- Ability to follow written and oral directions and instructions.
- Ability to operate computers for data entry and use basic office software, including Microsoft Word, Outlook, and Excel.
- General knowledge and proficiency with computers and related technologies, including software, hardware, operating systems, and typing.
- Ability to use Microsoft Teams and potentially soft phone technology as part of everyday work.
- Ability to work overtime outside normal operating hours when required by management, which may include weekends.
- Ability to work in a stressful, fast-paced environment under constant pressure to meet deadlines.
- Must pass a fingerprint criminal history background check.
- Must not have a history of substantiated fraudulent activity against HHSC or a program it administers. Applicants with an outstanding non-fraud overpayment balance must agree to repay it as a condition of employment.
- Must sign a Temporary Employment Agreement upon hire.
Nice To Haves
- Sixty semester hours or 90 quarter hours from an accredited college or university.
- Experience interviewing clients and gathering personal information in person or over the phone.
Responsibilities
- Interview applicants and recipients in person or by inbound or outbound telephone calls to obtain financial and personal information for public assistance eligibility determinations.
- Evaluate information from electronic and other sources and enter it into a computer-based eligibility system.
- Compute and authorize benefits based on eligibility determinations.
- Process work according to state and federal regulations, procedures, guidelines, and timeframes.
- Perform other duties as assigned.
Benefits
- 100% paid employee health insurance for full-time eligible employees.
- Defined benefit pension plan.
- Generous time off benefits.
- Opportunities for career advancement.
- Paid formal training.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
