Electronic Work Request System Service Team Coordinator

Lucayan Technology Solutions LLC•Huntsville, AL

12d•Onsite

About The Position

The EWRS Service Team Coordinator is responsible for administering the Electronic Work Request System (EWRS) — also known as the "DF" (Disposition Form) System or "EDT" (Engineering Data Tasker) — in support of Huntsville Engineering & Support Center (HNC) programs and directorates. This role serves as the primary point of contact for CEHNC users, ensuring requests are properly assigned, tracked, and resolved. Services must be performed in full compliance with federal security, records management, and information assurance requirements.

Requirements

Ability to pass installation access screening (NCIC-III/TSDB vetting) for unescorted access to Redstone Arsenal
Authorized to work in the United States; subject to E-Verify
Basic computer skills; ability to use Microsoft Teams, SharePoint, and/or Power BI-based systems
Ability to work independently and follow detailed instructions
Strong attention to detail, reliability, and written communication skills
Ability to sit, stand, and move about an office environment throughout the shift
Ability to use standard office equipment (computer, phone, printer)
Ability to perform repetitive administrative and coordination tasks

Nice To Haves

Prior customer service, administrative, or coordination experience preferred

Responsibilities

Perform day-to-day Service Section operations and provide CEHNC programs and branches with instruction on EWRS use
Serve as primary point of contact for CEHNC users; troubleshoot system issues and escalate unresolved problems to the technical POC or EDS-E Branch Chief
Monitor EWRS to confirm requests are assigned to the correct branch within 24 hours; follow up directly when assignment is delayed
Track open actions against suspense dates and engage assignees and taskers on overdue items
Maintain a QC Record Log of EWRS-related email correspondence in MS Teams
Maintain a Record Log of technical issues, including issue logging, suspense date assignment, and resolution tracking
Represent the EWRS process during system or platform changes, coordinating with the CEHNC user base and providing training or updates as needed
Safeguard government property and access credentials
Follow all USACE, installation, and facility security procedures
Communicate with supervisors and the Contracting Officer's Representative (COR)
Use Microsoft Teams, computers, and mobile phones for scheduling and work updates
Prepare and submit a monthly status report (DFs received, DFs not assigned within 24 hours, coordination actions taken, and results)
Support and attend quarterly coordination meetings with CEHNC; provide advance notice of schedule changes when required