Electronic Services Specialist – Merchant

Commerce Bank•Kansas City, MO

2d•Hybrid

About The Position

Building a career here is more than just steps on a ladder. It’s about helping people find financial safety and success, helping businesses thrive, and making sure people and their money are taken care of. And our commitment doesn’t stop there. Our culture is about our people, the ones in our communities and the ones that work with us. Here, you’ll find opportunities to grow and learn, to connect with others, and build relationships with the people around you. You’ll have the space and resources to grow into the best version of yourself. Because our number one investment is you. Creating an award-winning culture doesn't come easy. And after 160 years, we know Commerce Bank is only at its best when our people are. If this sounds interesting to you, keep reading and let’s talk. The main purpose of this job is to support Merchant services by providing operational support, handling inquiries, and maintaining merchant accounts and related services. This role will assist with merchant setup, maintenance, and ensure a high level of service for internal and external partners.

Requirements

Associate’s degree or equivalent combination of education and experience required
1+ year financial operations experience required
Basic knowledge of applicable regulations and operational processes
Basic analytical, initiative, independent thinking, and problem-solving skills
Ability to work independently and escalate issues as appropriate
Motivated and organized self-starter with strong attention to detail and ability to manage multiple priorities
Inquisitive, agile, and strong team player with excellent written, verbal, and interpersonal communication skills
Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values
Basic proficiency with Microsoft Word, Excel, Teams, and Outlook

Nice To Haves

Merchant services or payments experience preferred

Responsibilities

Review account activities and provide reporting and maintenance for merchant services
Minimize risk to the Bank and ensure compliance with applicable regulations and internal policies
Monitor centralized email boxes and systems to respond to inquiries in a timely and accurate manner
Provide high-touch service that reflects professionalism, responsiveness, and a positive attitude when supporting merchant-related requests via phone/email
Adhere to all internal controls to mitigate risk
Serve as a backup to other positions within the department
Perform other duties as assigned