Electronic Services Specialist
Wintrust Financial Corporation•Rosemont, IL
•$45,000 - $50,000•Hybrid
About The Position
The Electronic Services Specialist is accountable for performing activities to support executing customer transactions while ensuring transactions are in compliance with documented policies and procedures and within predetermined Service Level Agreements (SLAs). Incumbent may also perform additional administrative duties in support of wire room operations including opening and closing and balancing activities.
Requirements
- 1-3 years banking experience
- Associate degree or equivalent
- Understanding of Electronic Payments including Wires, Real Time Payments and ACH, SWIFT Network, Clearinghouse
- Familiarity with Banking Regulations such as Dodd-Frank, Reg E
- Previous customer contact experience a plus
- Excellent customer service skills
- Excellent communication skills
- Ability to work flexible hours
- Team player
- Advanced knowledge of Word and Excel
- Excellent attention to detail
Responsibilities
- Monitor, review and release wires from all online queues and perform duties to ensure work is processed in a timely, efficient manner and meets all established guidelines
- Perform wire related research and respond to inquiries regarding wires (e.g. customer requests, legal requests)
- Perform beginning and end of day balancing procedures
- Assist customers with activating wire authentication PINs
- Perform administrative activities to support customers including user profiles, customer profiles, permissions, templates
- Perform customer callbacks as required by bank policy and customer wire agreements
- Support incoming customer and banker inquiries
- Assist with testing of system upgrades and troubleshooting of system issues
Benefits
- Medical Insurance
- Dental
- Vision
- Life insurance
- Accidental death and dismemberment
- Short-term and long term Disability Insurance
- Parental Leave
- Employee Assistance Program (EAP)
- Traditional and Roth 401(k) with company match
- Flexible Spending Account (FSA)
- Employee Stock Purchase Plan at 5% discount
- Critical Illness Insurance
- Accident Insurance
- Transportation and Commuting Benefits
- Banking Benefits
- Pet Insurance
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
