Merchant Services Telesales Specialist

Wells Fargo•Irving, TX

3d•Hybrid

About The Position

Wells Fargo is seeking a Merchant Services Telesales Specialist to join the Merchant Services team. In this role, you will partner with business owners to identify and implement secure, modern payment solutions that drive growth, operational efficiency, and an improved customer experience. This is an excellent opportunity for someone who thrives in a sales-driven contact center environment, enjoys consultative client conversations, and is excited to build a career within the rapidly evolving payments industry.

Requirements

2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience in consultative sales, financial services, or solution-based selling environments
Merchant Services, payments, or fintech industry experience
Proven success managing outbound sales efforts and pipeline development
Bilingual Spanish proficiency
Experience handling inbound customer service inquiries alongside sales responsibilities
Understanding of financial documentation, regulatory disclosures, and compliance requirements
Excellent verbal and written communication skills
Proficiency navigating CRM tools, multiple systems, and Microsoft Office applications
Demonstrated ability to meet or exceed sales targets, KPIs, and performance goals

Responsibilities

Sell a full suite of payment solutions, including point-of-sale (POS) systems, eCommerce gateways, and mobile payment tools
Engage with pre-qualified inbound leads and executing targeted outbound follow-up to drive conversion
Assess client needs and delivering customized merchant solutions aligned to business objectives
Educate clients on payment security, fraud mitigation, and regulatory compliance
Manage the full sales lifecycle, from initial consultation through application, onboarding, and activation
Collaborate with internal partners to ensure a seamless, end-to-end client experience
Support inbound inquiries from customers and prospects within the Merchant Services contact center
Assist with account setup and onboarding across multiple platforms and industries
Navigate multiple systems to address questions related to funding, billing, interchange, and payment operations
Consistently achieve sales goals, service standards, and key performance metrics