Electronic Services Processor

First Financial Credit Union•Pasadena, CA

2d•Onsite

About The Position

When you join First Financial Credit Union as Electronic Services Processor at our operations center in Pasadena, you are joining a team of dedicated, self-motivated individuals who enjoy helping others and working in a collaborative and progressive environment. We don't shy away from our success and work hard each day to make great things happen for our members/customers, our teams, and ourselves. As an Electronic Services Processor, you'll support member service operations through the accurate and timely maintenance of electronic processes including but not limited to ACH/Share Draft returns/Stop Payments, ATM, debit and credit card functions.

Requirements

At least one to three years of financial institution experience
Working knowledge of electronic transactions including ACH and wire requests
A thorough knowledge of operations and Credit Union philosophy.
A thorough knowledge of systems and overall products and services
Excellent troubleshooting skills.
Some knowledge of consumer regulations and accounting principles.
Ability to review all incoming request for completeness and accuracy is a plus.
Effective oral and written communications skills.
High School Diploma or equivalent
Three or more years financial institution experience, in an ACH origination/electronic payments environment

Nice To Haves

Experience working with Symitar core system is preferred.
college degree preferred

Responsibilities

Review all incoming request for completeness and accuracy
Process all incoming/outgoing wire requests, ACH, & share draft exceptions
Process all incoming mailed correspondence and faxes
Process any and all requests requested by EVP/COO/CFO with appropriate authorization
Process daily incoming and outgoing wire request as required with proper segregation of duties
Complete all wires for internal Credit Union business (Accounting and Real Estate Department)
Complete daily wire packets (documents, statements, and required approval)
Process all Incoming/Outgoing FRB adjustments
Process daily ACH exceptions
Process daily reclamations (log, host, track, adjust, package)
Process daily indemnity/affidavit forms (log, host, adjust)
Complete ACH disputes (log, host, adjust)
Process all applicable documentation and or letters as required
Process share draft exceptions
Process Large Item Notifications on FED
Process fraud item return (adjust, host, log)
Process Returned items
Process Journal Vouchers
Process ATM Network adjustments/chargebacks
Process ATM balancing & adjustments
Process ATM disputes/chargebacks/research
Process Coop ATM adjustments/chargebacks
Process Cashier's check stop payments and copies
Process Cashier's check disbursement
Process FSCC/Shared branch adjustments
Process incoming mail payments & deposits
Process and post member payroll
Complete research & miscellaneous letters
Complete all incoming member request
Assist less experienced staff in resolving share account reviews/research
Archive all required share documents
Strong knowledge of First Financial products and services
Answer inquiries from Branches and Member Contact Center concerning frontline processes
Ensure that all processes are completed within timeline, and communicates any process delays to management immediately
Prepares written correspondence to Branches and Member Contact Center for missing or incomplete requests.
Informs Management of any potential losses or delays
Reports status of all open tasks weekly as directed by management
Reports all violations of internal loan policies and Government Regulations to management
Completes or attends required compliance and/or industry training as assigned.
Performs all duties in compliance with laws, regulations, Credit Union policies and procedures
Must comply with all BSA and OFAC regulations

Benefits

Medical, Dental, Vision, Flexible Spending Accounts and Employee Assistance Program
Company-sponsored Life insurance, short- and long-term disability
Voluntary Benefits with Colonial Life and Guardian
Vacation time for Union employees
Additional Vacation
Service award for every 5 years of service
401(k) with 3% Safe Harbor Employer Contributions
Incentives and Recognition based on performance
Special Product Pricing (discounted loan rates and interest on accounts with no minimum balance)
Employee appreciation and recognition events
Opportunity to win trips
Opportunities for gain sharing
Employer of Choice