Shared Services Processor

First American•Washington, DC

2d•$20 - $27•Remote

About The Position

Join a centralized processing team supporting innovative escrow operations and pilot initiatives designed to enhance operational efficiency and service delivery. In this role, you’ll handle the high-volume clerical work associated with opening and closing escrows - helping dedicated escrow teams remain focused on delivering exceptional customer service. You’ll act as a key internal partner to escrow branches and pilot support teams, managing documentation, processing tasks, and communicating important instructions. This position does not involve direct customer interaction, allowing you to stay focused on accuracy, efficiency, and operational excellence in a fast-paced environment. Why this role stands out: • Flexible work options within Washington State - remote, hybrid, or in-office opportunities available • Opportunity to support specialized escrow pilot teams and centralized processing operations • Play a critical role in high-volume escrow processing and operational support initiatives • Collaborate with teams supporting evolving escrow workflows and technology-driven processes If you’re detail-oriented, organized, and thrive in a fast-paced environment, this is a great opportunity to make an impact while supporting innovative operational initiatives within a collaborative team environment.

Requirements

High school diploma or equivalent
1-2 years escrow processing experience
Must be able to follow Escrow Procedures and have awareness of regulations governing escrow process
Working knowledge of fundamental concepts, practices and procedures of department/field
Good verbal and written communication skills
Establishes effective working relationships at the work group level

Responsibilities

Provides a wide range to a team of Escrow Support Processors and Escrow Officers.
Work is very similar to work performed by associate level, although tasks may be slightly more complex with greater experience and knowledge.
May work on escrow openings and closings.
Performs clerical functions to set up (open) escrow files.
Prepares correspondence, escrow files and orders preliminary title reports.
Performs fund disbursements.
Prepares and delivers closing statements and closing letters.
Schedules and provides instructions to couriers.
Orders payoffs, liens, homeowner association documents and evidence of insurance.
Distributes preliminary report.
Communicates with branches, as needed.
Follows functional area’s processes and procedures in daily activities; Troubleshoots as needed.
Actively contributes to the results of a team and works toward achieving goals and objectives.
Other duties as assigned