Electronic Payments Supervisor

Royal Credit Union•Eau Claire, WI

6d•$75,400 - $86,700•Hybrid

About The Position

Are you a collaborative leader with a passion for operational excellence and delivering exceptional service? Become an Electronic Payments Supervisor at Royal Credit Union! In this role, you'll lead a high-performing team, oversee critical electronic payment functions, and drive process improvements that enhance efficiency, compliance, and service for our Members and team members alike.

Requirements

Associate’s degree in Business, Accounting, Finance, or equivalent experience, along with at least two years of leadership experience (or equivalent leadership training) and two years of experience in financial services.
Must be bondable upon hire.
Demonstrated ability to lead, coach, and develop team members by setting clear expectations, providing meaningful feedback, supporting professional growth, and fostering accountability for results.
Strong knowledge of payment operations and regulatory compliance, including electronic payments, ACH, wires, debit and credit cards, audit requirements, risk management practices, and safeguarding confidential Member information.
Proven problem-solving and continuous improvement mindset with the ability to identify process enhancements, streamline workflows, improve operational efficiency, and support organizational objectives through innovative thinking and sound business judgment.
Excellent communication, relationship-building, and collaboration skills with the ability to cultivate trust, partner across departments, navigate change effectively, and support a positive team culture aligned with Royal’s values.
Proficiency with technology and digital tools, including a working knowledge of Microsoft Office applications and the ability to quickly learn new technologies that support operational excellence.

Nice To Haves

Bachelor's degree in Business, Finance, Accounting, or equivalent experience.
Previous Royal Credit Union experience.
AAP (Accredited Automated Clearing House Professional) and/or APRP (Accredited Payments Risk Professional) certification.

Responsibilities

Supervise an assigned team of Electronic Payments Specialists and assist the Payment Services Manager with the overall operations of the department.
Coordinate the workflow for a variety of duties related to debit, credit, prepaid cards, ACH, wires, check processing, negative shares, levies, workers compensation, and shared branch administration.
Actively seek out and implement process improvement/reengineering opportunities (procedural or automated) to improve efficiency, productivity, and service levels of the payment operations team.