Electronic Payments Supervisor

Royal Credit Union•Eau Claire, WI

7d•$75,400 - $86,700•Hybrid

About The Position

Royal Credit Union is looking for a collaborative leader with a passion for operational excellence and delivering exceptional service to become an Electronic Payments Supervisor. In this role, you will lead a high-performing team, oversee critical electronic payment functions, and drive process improvements that enhance efficiency, compliance, and service for our Members and team members alike. This role is part of Royal's workplace flexibility program and has the ability to be hybrid about 2 days a week after approximately 2-4 months of training and proficiency in the position. The office location is the Corporate Office in Eau Claire, WI. This position requires residency within Royal’s office footprint. New team members must attend Foundation Training at our Corporate Center in Eau Claire, WI from 9:00am - 4:30pm on Monday and Tuesday during their first week of employment. Out of town learners will be reimbursed costs related to travel and lodging. Foundation Training covers fundamental information about Royal’s culture and core values which sets the stage for team members to be successful within our organization.

Requirements

Associate’s degree in Business, Accounting, Finance, or equivalent experience.
At least two years of leadership experience (or equivalent leadership training).
Two years of experience in financial services.
Must be bondable upon hire.
Demonstrated ability to lead, coach, and develop team members by setting clear expectations, providing meaningful feedback, supporting professional growth, and fostering accountability for results.
Strong knowledge of payment operations and regulatory compliance, including electronic payments, ACH, wires, debit and credit cards, audit requirements, risk management practices, and safeguarding confidential Member information.
Proven problem-solving and continuous improvement mindset with the ability to identify process enhancements, streamline workflows, improve operational efficiency, and support organizational objectives through innovative thinking and sound business judgment.
Excellent communication, relationship-building, and collaboration skills with the ability to cultivate trust, partner across departments, navigate change effectively, and support a positive team culture aligned with Royal’s values.
Proficiency with technology and digital tools, including a working knowledge of Microsoft Office applications and the ability to quickly learn new technologies that support operational excellence.

Nice To Haves

Bachelor's degree in Business, Finance, Accounting, or equivalent experience.
Previous Royal Credit Union experience.
AAP (Accredited Automated Clearing House Professional) and/or APRP (Accredited Payments Risk Professional) certification.

Responsibilities

Supervise an assigned team of Electronic Payments Specialists and assist the Payment Services Manager with the overall operations of the department.
Coordinate the workflow for a variety of duties related to debit, credit, prepaid cards, ACH, wires, check processing, negative shares, levies, workers compensation, and shared branch administration.
Actively seek out and implement process improvement/reengineering opportunities (procedural or automated) to improve efficiency, productivity, and service levels of the payment operations team.