Operations Supervisor- Electronic Security (Tech)
About The Position
Per Mar Security, an industry leader in providing integrated security solutions, is seeking hardworking, motivated people. Established in 1953, Per Mar Security Services is the largest, family-owned, full-service security company in the Midwest with more than 2,600 team members, operating in 25 branch locations. The company provides full-service security solutions for homes and businesses, including security officer services, smart home automation, burglar and fire alarms, access control, security cameras, alarm monitoring, investigative services, and background checks. The primary responsibility of this position is to supervise the installation and service departments for the Electronic Security operations of the branch. This includes mentoring and empowering employees so as to complete tasks in a highly efficient manner as well as working with customers to ensure the work completed exceeds their expectations. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High School Diploma or GED is required.
- Must have 3-5 year of experience as a lead technician, manager or supervisor in the Electronic Security Industry and solid knowledge of installation, design and repair of Electronic Security Systems.
- Must be able to obtain specified licensure/certifications to perform work in the industry according to the rules and regulations prescribed by the state in which the branch operates.
- NICET II certification required.
- Must have a valid driver’s license and good driving record.
- Must have mathematical skills including the ability to calculate figures and amounts such as interest, proportions, percentages, area, circumference, and volume along with the ability to apply concepts of basic algebra and geometry.
- Must have knowledge of fire and electrical codes to ensure safe and proper installation of alarm systems and devices.
Nice To Haves
- Technical training or degree in related field preferred.
Responsibilities
- Assist Sales in system design and requirements.
- Help to develop, promote and enforce operations policies and procedures for the branch.
- Responsible for supervision of Installation, Inventory, and Service Departments.
- Interview, hire, lead and evaluate staff
- Assist the Per Mar Customer Service Department on troubleshooting alarm issues.
- Help train technicians on Monitoring Center and alarm technology.
- Assist and work with the Monitoring Center on service dispatch and false alarm reduction.
- Provide regular Training opportunities to employees in order to meet the needs and requirements of the client and Per Mar Security.
- Assist in the development of service efficiencies and installation methods that will improve branch operations and customer support.
- Assist Service and Installation coordinators to properly follow up, schedule and complete work.
- All other reasonable duties as assigned by the Operations Manager specific to the operation of daily business functions.
- Hire, train and mentor direct reports and provide additional training as necessary.
- Travel, as required. Some overnight travel is expected.
Benefits
- Company vehicle, laptop and cell phone provided
- Competitive pay and bonus opportunities
- Benefits including generous PTO, 401K with match, health/dental/life/disability insurance
- Medical Insurance
- Life Insurance
- Dental Insurance
- Vision Insurance
- Paid Vacation
- Paid Sick Days
- Paid Holidays
- Short Term Disability
- 401K/403b Plan
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
