Electronic Payment Systems Specialist

Forum Credit Union•Fishers, IN

About The Position

The Electronic Payment Systems Specialist supports financial operations by ensuring the smooth processing of electronic transactions. The role manages ACH transactions, wire transfers, check items, payment and deposit posting errors, check adjustments, and originating loan payments from external financial institutions. Work requires adherence to applicable laws, regulations, and internal guidelines, as well as accurate processing, verification, and balancing. The position is suited to someone who is detail-oriented, takes ownership of their work, responds effectively to internal and external customer needs, and can work both collaboratively and independently. A criminal background screen will be conducted upon hire. FORUM Credit Union states that it values and celebrates workplace diversity and considers qualified applicants without regard to the protected characteristics listed in the posting.

Requirements

High school diploma or equivalent.
One to three years of similar or related experience.
Working knowledge of Microsoft Office, including Excel and Outlook.
Strong problem-solving skills and attention to detail.
Ownership of work and responsibility for accuracy and thoroughness.
Ability to anticipate and respond effectively to internal and external customer needs.
Ability to collaborate with others and work independently.

Nice To Haves

Education or experience in ACH/EPS.

Responsibilities

Manage unauthorized ACH transactions, stop payments, death notifications, and reclamations in accordance with relevant laws, regulations, and internal guidelines.
Review and process electronic payment and deposit posting errors, making timely decisions.
Use multiple systems to support wire transfers, ACH files, and check items.
Oversee and process wire transfer requests, including secondary verification and end-of-day validation and balancing.
Research and address check adjustments and errors promptly in accordance with applicable laws and guidelines.
Set up and maintain originating loan payments from external financial institutions, including handling returned payments.