Electrical Trade Manager
About The Position
Pioneer Heating, Cooling & Plumbing is seeking an experienced Electrical Service Manager to lead its electrical department, drive revenue growth, develop technicians, and deliver an exceptional customer experience. The role oversees departmental performance, operational excellence, safety compliance, and the company’s reputation for outstanding service. The ideal candidate is a hands-on leader who excels in coaching and team development and understands residential electrical service operations. The manager leads daily department operations, supports technicians with technical guidance, manages performance and staffing, and works to improve efficiency and customer satisfaction. The role also includes responsibility for departmental budgets and P&L, forecasting and reporting, pricing and inventory processes, and compliance with applicable electrical codes, permits, inspections, and safety standards.
Requirements
- At least 5 years of leadership experience in residential electrical services, skilled trades, or service operations.
- Proven success leading high-performing teams and achieving revenue and operational goals.
- Experience managing departmental P&L responsibilities, budgets, and performance metrics.
- Strong knowledge of residential electrical systems, service operations, permitting, inspections, and code compliance.
- Excellent coaching, leadership, and employee development skills.
- Strong communication, organizational, and problem-solving abilities.
- Proficiency with Microsoft Office and service management software.
- Commitment to safety, quality workmanship, and customer satisfaction.
- Valid driver's license with an acceptable driving record.
- Ability to pass a background check and drug screening.
Nice To Haves
- At least 3 years of electrical management experience is preferred.
Responsibilities
- Lead and oversee daily operations of the electrical service department.
- Drive departmental revenue growth and achieve sales, profitability, and performance goals.
- Manage, coach, train, and develop electrical service technicians to maximize productivity and customer satisfaction.
- Establish performance expectations, workmanship standards, and accountability measures.
- Conduct performance evaluations and provide ongoing feedback, coaching, and career development.
- Provide technicians with technical guidance and assistance on complex customer projects.
- Create and maintain service pricing, inventory control processes, and departmental organization.
- Ensure electrical work complies with applicable codes, permits, inspections, and safety standards.
- Monitor key performance indicators, workforce productivity, revenue generation, and customer satisfaction metrics.
- Develop schedules and assign daily work to support efficient operations and customer service.
- Identify operational challenges and implement solutions to improve efficiency, communication, and workflow.
- Promote teamwork, accountability, safety, and continuous improvement.
- Investigate incidents, address performance concerns, and recommend personnel actions, promotions, and development opportunities.
- Prepare forecasts, reports, and leadership updates on departmental performance and growth opportunities.
- Act as a customer advocate and problem solver to ensure a best-in-class customer experience.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
