Electrical Systems Specialist

Gulfstream•Appleton, WI

About The Position

The Electrical Systems Specialist serves as a liaison across Customer Support Operations, vendors, Gulfstream Quality, and Engineering to provide timely solutions for avionics systems. The role builds customer relationships by troubleshooting and resolving issues involving the full range of aircraft systems, support equipment, and operational problems related to in-service aircraft. It verifies the performance of avionics, electrical, and mechanical aircraft systems in accordance with engineering and maintenance documentation, including cockpit and cabin checkout, ASC and avionics installations, outside operations, and aircraft test flights or recovery. Under minimal direction, the specialist advises the company and customers on installation, service, repair, replacement, modification, and maintenance of Gulfstream aircraft systems and support equipment. The role supports system installations, configurations, modifications, certifications, troubleshooting, and regulatory compliance; identifies and resolves in-service aircraft problems; develops troubleshooting procedures; and assists customers and technicians with systems, subscriptions, and training. The position also supports vendor software and configuration validation, test equipment development, customer-site repair trips, and timely resolution of customer issues. Travel is up to 25%, and the position is on the first shift.

Requirements

Associate's degree in Aviation Avionics or a related field, or an equivalent combination of education and experience sufficient to perform the job's essential functions.
Eight years of avionics/electrical experience.
Thorough knowledge of aircraft systems, troubleshooting, technical manual systems, and aircraft maintenance records systems.
Ability to read and interpret basic blueprints and schematic diagrams.
Good understanding of Windows computer applications, including standard word- and data-processing programs such as Microsoft Office Suite.
Proficiency with DOS for troubleshooting LAN systems.
Ability to read, write, speak, and understand English.
Software-loading and computer-networking skills.

Nice To Haves

FAA Airframe and Powerplant (A&P) license.
Repairman certificate.
Other FCC license.
Other NCATT certification.

Responsibilities

Advise the company and customers on installation, service, repair, replacement, modification, and maintenance of Gulfstream aircraft systems and support equipment.
Coordinate with Quoting/Sales, Tech Ops, Engineering, and Inspection/Return to Service on installations, configurations, modifications, certifications, troubleshooting, and compliance.
Participate in project planning, installation, and checkout, identifying potential problems.
Ensure compliance with STC, FAA, and EASA standards and regulatory requirements.
Identify problems and trends and troubleshoot in-service aircraft.
Develop, prepare, and update troubleshooting procedures.
Coordinate development and evaluation of test equipment for Gulfstream aircraft.
Configure aircraft systems and provide feedback to identify configurations or items that may cause problems.
Recommend alternatives when planned systems may not be compatible with existing equipment.
Assist customers with subscription services and provide training on newly installed aircraft systems.
Work with manufacturers and vendors to validate software or configuration changes to aircraft-installed units for testing.
Train and coach avionics technicians on aircraft systems implemented on the aircraft.
Resolve customer issues in a timely manner to support customer satisfaction.
Develop alternative approaches to complex aircraft-system and support-equipment operational problems and originate field-engineering approaches as needed.
Travel to customer facilities to repair discrepancies.
Independently analyze, identify, and correct system defects while minimizing downtime.
Perform other duties as assigned.