Electrical Service Specialist

Rosendin•Pflugerville, TX

2d•Onsite

About The Position

The Electrical Services Specialist is responsible for providing overall administrative and service support for small recurring and non-recurring work, including service contracts, projects, and work orders. Rosendin is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. Employment decisions are considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. Established in 1919, Rosendin prides itself in building quality electrical and communications installations, and bringing value to our clients. We take great pride in building-up the people within our company and the communities where we work and live. We foster a culture of diversity, inclusion, and shared ownership, as the largest employee-owned company in our industry. Our customers lead some of the most complex construction projects in the nation and continually come to us for our expert knowledge, scalability, quality, and innovation. Most importantly, our customers turn to us for partnership – because they deserve a team as committed, connected and engaged as they are. Your success is our success.

Requirements

Proficient technical and customer service skills
Able to meet deadlines and work within budgets
Extensive knowledge of safety protocols and procedures
Must be able to apply innovative and effective management techniques to maximize employee performance
Must be committed to working in a team atmosphere
Proficient in using a computer and Microsoft Office (Outlook, Word); Accubid, Oracle preferred.
Advanced skills in Excel
Working knowledge of CMMS platforms, such as Maximo, Tririga, Archibus, Maintenance Connection, ChekHub, etc.
Ability to prioritize and manage multiple tasks, changing priorities as necessary
Effective oral and written communication skills as required for the position
Ability to be self-motivated, proactive, and an effective team player
Ability to interact effectively and professionally with all levels of employees, both management and staff alike, vendors, clients, and others

Nice To Haves

Minimum 3 years’ experience in a project management, service management, or facility management role
Demonstrated experience in promoting and selling service contracts to serve client needs
Can be a combination of education, training and relevant experience

Responsibilities

Manage all aspects of project documentation including submittals, RFIs, (Return for Information), and project meeting minutes.
Supervise and direct overall work activities as assigned by the Electrical Services Manager, including planning and coordinating, circumventing/resolving problem areas, ensuring all company/project policies, procedures and standards are maintained, etc.
Prepare a complete estimate, budget for the service contract, project, or service call with a detailed review of client requirements.
Manage scopes of work within service contracts, with scope of work including electrical and fire alarm services for preventive maintenance, repairs, and subcontracts as required, and repair or renovation work as requested.
Provide support for team projects based on the complexity of individual projects and additional support required.
Understand terms and rates with clients for facilitating and sustaining service accounts.
Manage financial aspects of contracts with the Project Assistant or Service Coordinator to protect the company’s interest and simultaneously maintain a good relationship with the client to ensure profitability of this function.
Schedule regular visits with Electrical Services Managers for sustaining service accounts to assure client satisfaction.
Fulfill division objectives, policies, procedures, and performance standards within the boundaries of corporate policy.
Maintain a complete knowledge of the status of all projects.
Instill and promote a "win-win" attitude with the service drivers to ensure successful, profitable work for the company as well as a satisfied customer.
Coordinate efforts with Business Development Group.
Monitor overall quantity and quality of work performed by service drivers and support personnel.
Execute organization's programs, policies, standards, and procedures consistent with corporate.
Assume additional responsibilities as required by the division's operating needs or as directed by the Division Manager.