Advanced Electrical Service Specialist I

Gregory Poole Equipment Company•Garner, NC

21h•Remote

About The Position

Perform in-depth and advanced repairs and troubleshooting on the mechanical and electrical aspects of electrical power generation. This role requires a technician to logically evaluate jobs, utilize mathematical formulas for troubleshooting, and maintain a consistent productivity rate. Daily service report writing and time entry are essential. The technician will monitor systems like Modbus, Ethernet, and CAN Buss, requiring above-average computer skills for file and parameter uploads/downloads. Emergency call-out duty on a rotation basis is expected, requiring accessibility via phone or pager. The role demands comprehension of Caterpillar UPS systems and the ability to obtain necessary training. Effective communication, both written and verbal, with internal and external personnel and customers is crucial, as is the ability to train end-users on equipment operation. The technician must interpret and modify schematics to as-built conditions and interpret manuals. A strong awareness of safety factors around high-power circuits and adherence to company safety policies are mandatory. Proficiency in identifying system components, including modular systems, processors, power supplies, I/O modules, and communication modules, is required. The ability to modify or fabricate products to meet job-specific requirements is also necessary. Attendance at relevant training courses, including monthly Pure Safety, is expected, with timely notification of supervisor regarding training needs.

Requirements

Must be a high school graduate.
Must have a minimum of 5 years direct experience with Automatic Transfer Switches (for external candidates).
Must be a GPEC EPG Master Technician performer for at least 1 year (for internal candidates).
Must be able to routinely and physically lift/position various parts to perform repairs/service and manually handle parts up to 137 pounds, as well as use mechanical hoist for heavier parts.
Possess or immediately obtain related mechanical/electrical hand tools that meet required divisional standard.
Must have cognitive reasoning and problem solving skills to apply knowledge, written information and verbal instructions in repairing/servicing unusual and/or unknown technical equipment operational problems.
Should have exposure to P.C. base equipment and parts information.
Can work independently with minimal supervision.
Ability to interface with customers (both internal & external) effectively and courteously.
Technician must be safety conscience and comfortable with live circuits at very high power levels.
Must be able to respond to customers EPG emergency needs during man-made or natural occurrences.
Must be able to daily operate a service vehicle and drive for extended periods to reach customer’s locations.
Field activities require a valid state drivers license (obtain within 30 days of hire a valid license within the state of GPEC’s operation) AND possess a safe driving record.
Some vehicles may require having or obtaining a valid Commercial Drivers License (CDL).
Be well versed in the electrical and mechanical aspect of electrical power generation.
Being familiar with the diesel and gasoline / LP gas engines is a must.
Process in-depth, advanced understanding and troubleshooting skills in Lubrication, cooling, and fuel systems (mechanical and electronic).
Process in-depth, advanced understanding and troubleshooting skills in Generators operations and applications (permanent magnet and self excited).
Process in-depth, advanced understanding and troubleshooting skills in LP gas.
Process in-depth, advanced understanding and troubleshooting skills in Generator Instrumentation.
Process in-depth, advanced understanding and troubleshooting skills in Engine Instrumentation.
Process in-depth, advanced understanding and troubleshooting skills in Load Banks.
Process in-depth, advanced understanding and troubleshooting skills in Electrical actuators.
Process in-depth, advanced understanding and troubleshooting skills in Industrial Communications Protocols.
Process in-depth, advanced understanding and troubleshooting skills in Governors (mechanical and electronic).
Process in-depth, advanced understanding and troubleshooting skills in Un-interruptible Power Supplies (UPS).
Process in-depth, advanced understanding and troubleshooting skills in Battery charging systems.
Process in-depth, advanced understanding and troubleshooting skills in Voltage regulation and power conditioning.
Process in-depth, advanced understanding and troubleshooting skills in Surge Suppression and other associated electrical devices.
Process in-depth, advanced understanding and troubleshooting skills in Electrical Safety, Lockout-Tagout Procedures.
Process in-depth, advanced understanding and troubleshooting skills in KVAR and power factor controls.
Process in-depth, advanced understanding and troubleshooting skills in Caterpillar (and other OEMs) engine controls.
Individual should be well versed in the electrical aspect of power generation regardless of the type of gear being worked on.

Nice To Haves

UPS and Switchgear experience very desirable.
4 Years of job specific military experience or a technical college graduate in diesel or electrical technology can offset the below work experiences by 2 years.

Responsibilities

Perform in-depth and advanced repairs and troubleshooting on the mechanical and electrical aspects of electrical power generation.
Logically evaluate jobs in a timely and efficient manner.
Use mathematical formulas as a part of troubleshooting.
Maintain a consistent 85% productivity rate.
Write daily service reports and enter time.
Monitor systems including Modbus, Ethernet, and CAN Buss, and upload/download files and parameters.
Be on emergency call rotation for at least 7 days at a time.
Be accessible by phone or pager when on call, except during scheduled time off.
Comprehend the logic of Caterpillar UPS systems and obtain needed training.
Effectively communicate with internal and external personnel and customers in written and verbal formats.
Train end users on the operation of equipment.
Interpret and modify to as-built conditions schematics on job sites and in manuals.
Interpret manuals for assigned jobs.
Be aware and conscious of all safety factors revolving around circuits at high power levels.
Adhere to all company safety policies.
Be proficient in identifying components in system which include but are not limited to modular system, processors, power supplies, I/O modules and communications modules.
Modify or fabricate product in order to meet job specific requirements.
Attend training courses relative to job positions as needed, including monthly Pure Safety.
Notify supervisor of training needs on an ongoing basis.
Operate a service vehicle and drive for extended periods to reach customer locations.
Conduct all business and social activities in a manner which reflects integrity and professional excellence.
Perform basic troubleshooting skills on specified systems.
Perform basic troubleshooting skills on Surge Suppression and other associated electrical devices.
Perform basic troubleshooting skills on Industrial Communications Protocols (Modbus, Ethernet).
Perform basic troubleshooting skills on Un-interruptible Power Supplies (UPS).
Demonstrate the ability to comprehend basic Automatic Transfer Switches, PLC based Industrial Controls, Electronic Engine Governors, Remote Monitoring Systems, Stored Energy Systems (UPS’s), and Electrical Power Surge Suppression equipment.
Be proficient with various types of electronic test equipment such as Oscilloscopes, Digital Voltage Meters, Phasing Indication Meters, Harmonic Distortion Meters, Load Banks and Caterpillar test equipment.
Demonstrate above average comprehension of electronic diagrams and flow charts.